AAKASH SHANDILYA
Insurance Professional
Summary
Strategic Insurance Professional with 10+ years in Insurance & Financial Services. Expertise in IRDAI compliance, product management, and partnerships. Proven track record in launching insurance solutions, managing regulatory frameworks, and leading cross-functional teams for growth and efficiency.
Overview
10
10
years of professional experience
Work History
Principal Officer & Partnership Head
Cars24 Financial Service Pvt Ltd
09.2024 - Current
- Led strategic alliances & new initiatives by collaborating with stakeholders and partners to drive growth, operational efficiency, and project implementation.
- Managed end-to-end insurance operations & product lifecycle, including ideation, pricing, coverage, integration with sales channels, issuance, commissions, and reporting.
- Ensured regulatory & compliance adherence to IRDAI and internal governance, implementing compliance requirements and monitoring call centre practices to prevent mis-selling.
- Oversaw contracts & partner management, including telemarketer agreements, renewals, addendums, extensions, and ensured accountability through process mapping.
- Designed & delivered training/SOPs for sales and stakeholders, developing standard operating procedures, process documentation, and continuous query resolution.
- Handled customer grievance & service quality, resolving issues efficiently while ensuring high service standards and acting as a solution provider for stakeholders.
- Monitored financial & data reconciliation, including invoices, payments, policy issuance, commissions, and regulatory reporting accuracy.
Senior Manager
CSC e-Government Service Ltd
12.2023 - 09.2024
- Led the development of a marketplace platform and spearheaded the Bima Kendra project, creating a one-stop insurance solution that streamlined services and enhanced customer experience.
- Implemented a Learning Management System (LMS) to strengthen training capabilities, boost productivity, and support continuous skill development across teams.
- Managed and guided a cross-functional team of 10+ employees, setting objectives, monitoring performance, and aligning deliverables with organizational goals.
- Analyzed market research and trends to generate actionable insights, driving strategic planning, project execution, and organizational growth while ensuring compliance.
- Built and maintained partnerships with insurer partners and coordinated with state teams and internal departments to deliver projects on time, within budget, and with improved operational efficiency.
Product Manager
FinEzzy- Radical Advisors India Pvt Ltd
12.2022 - 11.2023
- Drove product management and strategy by analyzing market trends, defining project roadmaps, and coordinating with cross-functional teams (Sales, Operations, Marketing, Technology) to ensure timely and compliant deliverables.
- Established insurer relationships from inception, including contracts, deal negotiations, API integrations, and product training, laying the foundation for new insurance setups.
- Implemented a centralized query management system using ticketing tools and CRM, improving customer service efficiency and compliance tracking across FinEzzy.
- Led cross-functional teams in the development and launch of innovative products, including Fincase (premium financing arm), expanding market share while adhering to regulatory standards.
- Coordinated marketing campaigns with agencies across digital platforms (WhatsApp, Google, Facebook, Instagram, LinkedIn), analyzing campaign performance to drive business growth.
- Partnered with Legal, MIS, Accounts, and Finance teams for audits, reconciliations, receivables/payables, and tax compliance, while ensuring quality control processes for product excellence and regulatory alignment.
Associate Manager
Zopper Insurance Brokers Pvt Ltd
02.2020 - 09.2022
- Joined Zopper's core team during the launch of B2B insurance vertical BimaBoss as Associate Manager – Operations, contributing to process setup, automation, and operational excellence.
- Designed and implemented SOPs that improved policy issuance efficiency, streamlined claims/endorsement support, and enhanced grievance handling for partners and corporate clients.
- Led training initiatives including PoSP onboarding, motor insurance training, and sales enablement programs for field teams (Financial Advisors, RMs, Insurance Specialists) to boost insurance sales and awareness.
- Collaborated with cross-functional departments (Customer Support, MIS, Accounts, HR, QA, Training) to improve receivables tracking, quality assurance, and staff retention, while conducting corporate employee sessions and wellness activities to strengthen client engagement.
Team Lead
EasyPolicy Insurance Web Aggregators
09.2016 - 01.2020
- Led teams across customer service, training, and renewals, progressing from Executive to Team Leader, and drove operational efficiency by minimizing resource losses, handling escalations, and ensuring compliance with regulatory requirements.
- Certified 7 training batches with 82 associates in Motor, Health, and Life insurance (claims), while managing a team of 12+ members to handle post-issuance operations, renewals, and complaint resolution across calls, emails, and social platforms.
- Implemented Freshdesk ticketing system for complaint tracking, TAT monitoring, and reporting; ensured timely and compliant resolution of customer queries, endorsements, and claims, maintaining high levels of customer satisfaction.
Associate
Grofers
07.2015 - 06.2016
- Coordinated with clients, vendors, and city heads across 17+ cities to ensure seamless daily operations and on-time delivery of orders.
- Collaborated with technical teams to implement systems effectively, streamline processes, and identify opportunities for operational improvement.
Education
Principal Officer: Composite (Corporate Agency)
Insurance Institute of India
New Delhi, DL03.2025
Licentiate: Insurance
Insurance Institute of India
New Delhi, DL09.2022
Bachelor of Law (LLB) - Law
Sunderdeep Law College
Ghaziabad, UP07.2021
Bachelor of Technology (B. Tech) - Information Technology
Sunderdeep Engineering College
Ghaziabad, UP08.2015
Intermediate - PCM
Dehradun Public School
Ghaziabad, UP05.2010
Matriculate - General Studies
Ryan International School
Ghaziabad, UP05.2008
Skills
Insurance Operations
IRDAI Compliance & Regulatory Reporting
Strategic Alliances & Stakeholder Engagement
Product Integration & Lifecycle
Training & Development
undefinedTimeline
Principal Officer & Partnership Head
Cars24 Financial Service Pvt Ltd
09.2024 - Current
Senior Manager
CSC e-Government Service Ltd
12.2023 - 09.2024
Product Manager
FinEzzy- Radical Advisors India Pvt Ltd
12.2022 - 11.2023
Associate Manager
Zopper Insurance Brokers Pvt Ltd
02.2020 - 09.2022
Team Lead
EasyPolicy Insurance Web Aggregators
09.2016 - 01.2020
Associate
Grofers
07.2015 - 06.2016
Bachelor of Law (LLB) - Law
Sunderdeep Law College
Bachelor of Technology (B. Tech) - Information Technology
Sunderdeep Engineering College
Intermediate - PCM
Dehradun Public School
Matriculate - General Studies
Ryan International School
Principal Officer: Composite (Corporate Agency)
Insurance Institute of India
Licentiate: Insurance
Insurance Institute of India
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