Kanchan D Dahat
Nagpur
Summary
Certified ECBA and AU-60 professional with 8 years of experience in the US and UK insurance domains. Expertise includes claims processing, medical coding, and workflow optimization. Proficient in Microsoft Excel, Word, Power BI, Zoho CRM, and Duck Creek software. Adept at leveraging analytical tools and CRM platforms to enhance operational efficiency and support data-driven decision-making. Committed to delivering high-quality solutions in insurance processes and technology implementation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Analyst
Xceedance
10.2024 - Current
- Managed daily operations to ensure efficiency and productivity.
- Supervised and mentored team members to enhance performance and collaboration.
- Developed and implemented strategies to improve customer satisfaction and business growth.
- Conducted thorough analysis of business requirements and prepared Business Requirement Documents (BRD) for project specifications.
- Leveraged Microsoft Zoho, Excel, and Tableau to conduct in-depth data analysis and deliver compelling presentations for informed decision-making.
Senior Process Associate
Tata Consultancy Services
02.2022 - 10.2024
- Conducted data analysis to identify patterns, improve workflow efficiency, and support business decision-making.
- Collaborated with cross-functional teams, including underwriters and claims adjusters, to streamline documentation and enhance operational effectiveness.
- Ensured compliance with insurance policies and regulatory requirements, maintaining high accuracy and integrity in document processing.
- Developed and implemented process improvements, reducing errors and increasing overall efficiency in claims handling.
Audit support Assistant
Cotiviti
05.2021 - 01.2022
- Coordinated document verification and auditing, maintaining accuracy and compliance with industry standards.
- Assisted in digital transformation initiatives, optimizing document storage and retrieval processes.
- Worked closely with teams to streamline documentation flow, reducing processing time and errors.
- Supported the integration of automated document management solutions, improving efficiency.
Process Analyst
Gallagher service center LLP
09.2017 - 02.2020
- Managed and optimized the Document Management System, ensuring efficient organization, retrieval, and compliance with US insurance regulations.
- Performed claims coding with precision, applying industry standards to categorize and process insurance claims accurately.
Customer Service Executive
Tech Mahindra
06.2016 - 06.2017
Education
MBA/PGDM - undefined
Nagpur University
B.Tech/B.E. - undefined
Datta Meghe Institute of Engineering Technology and Research
Skills
- Business Analysis
- Property and Casualty Insurance
- Insurance Operations
- Insurance operations Manager
- Insurance Underwriting
- Power BI
- Tableau
- Client Management
- Stakeholder Management
Certification
- Entry certificate in Business Analysis
- Associate in Commercial Underwriting - AU 60
- Six sigma white Belt Certified
LANGUAGES
English
Hindi
Marathi
Timeline
Senior Analyst
Xceedance
10.2024 - Current
Senior Process Associate
Tata Consultancy Services
02.2022 - 10.2024
Audit support Assistant
Cotiviti
05.2021 - 01.2022
Process Analyst
Gallagher service center LLP
09.2017 - 02.2020
Customer Service Executive
Tech Mahindra
06.2016 - 06.2017
MBA/PGDM - undefined
Nagpur University
B.Tech/B.E. - undefined
Datta Meghe Institute of Engineering Technology and Research