Summary
Overview
Work History
Education
Skills
Key Skills And Attributes
Pursuing
Software
Timeline
Generic

Aakash Sharma

Import and Export Executive
New Delhi

Summary

A highly motivated Commerce graduate seeking role in Import and Export . An extremely hard working and dedicated team member, who makes a significant contribution, with a focus on quality, professionalism and the highest level of customer satisfaction.

Overview

13
13
years of professional experience

Work History

Trade Finance

Jindal Stainless
02.2022 - Current
  • Prepares documents and forms to move goods efficiently through import and export steps and procedures
  • Reviews paperwork and documents to ensure shipping, handling, storage charges, and customs fees are billed correctly
  • Ensure timely processing of export shipments and collect Bank references (Lodgement Reference)
  • Prepared Letter of credit and timely contact with Bank to receive DHL numbers
  • Report Inward timely and RTGS in account
  • Gained responsibilities to work on Warehouse Settlement Orders and Maintain Export Department MIS
  • Maintain Export Data on SAP.

Chat Process

Concentrix (Sprint)
06.2017 - 01.2022
  • Verified customer details prior to discussing financial matters
  • Applied strong computer literacy and recorded accurate information into database
  • Effectively communicated with international client base with a clear and concise approach
  • Read documents thoroughly and taken effective actions
  • Emergency cases were handled on priorities.

Business Associate (BA2)

Barclays Shared Services
03.2015 - 05.2017
  • Verified customer details prior to discussing financial matters
  • Applied strong computer literacy and recorded accurate information into database
  • Effectively communicated with international client base with a clear and concise approach
  • Read documents thoroughly and taken effective actions
  • Emergency cases were handled on priorities.

Customer Senior Executive

HCL
11.2013 - 08.2014
  • Performed outbound and inbound calls with existing client base to negotiate a payment plan to alleviate debt
  • Verified customer details prior to discussing financial matters
  • Provided an outstanding customer service delivery by dealing with customer satisfaction issues and ensuring customer service expectation were met
  • Applied strong computer literacy and recorded accurate information into database
  • Effectively communicated with international client base with a clear and concise approach
  • Elevated calls to team leader as required and as per company procedures.

Customer Service Officer - Grocery Division

Coles Group Pty. Ltd
11.2010 - 06.2013
  • Provides excellent customer service with the ability to identify and respond to individual customer needs and queries
  • Efficiently resolves any customer issues arising in the course of providing service
  • Monitor and order adequate stock supplies as required
  • Assists with regular stock takes
  • Maintains up to date product knowledge to effectively promote and recommend suitable product lines to customers
  • Applies creative and effective store merchandising and display techniques, including correct product labeling and signage
  • Completes stock inventories and related administrative tasks
  • Maintains high levels of cleanliness and safety on premises
  • Maintains a professional and superior store image
  • Assist other employees to ensure positive store targets and achievements.

Education

Bachelor of Commerce -

University of Delhi (INDIA)

Jetking Computer Hardware and Networking Course - undefined

Jetking University (INDIA)

Business Communication English Language Course - undefined

British Council Language Centre (INDIA)

International Institute of Import and Export Management (IIEM) - undefined

Amity University

Master of Business Administration

Amity University
Amity University

Skills

Export-Import Compliance

undefined

Key Skills And Attributes

  • Customer Service: Provides an outstanding customer service delivery, with the ability to identify customer needs and requirements whilst fulfilling requests with an efficient, friendly and professional approach.
  • Team Work: A productive and enthusiastic team player, capable of making a significant contribution towards achieving company projects and goals, whilst confidently assisting and sharing knowledge with others.
  • Communication: Demonstrates strong interpersonal skills, both written and verbal and can effectively communicate in English and Singhalese.
  • Attention to Detail: Applies a high level of professionalism, discipline and commitment to achieving high standards and accuracy.
  • Time Management: Dedicated to achieving deadlines and strict time restraints by the capacity to manage time effectively, through the proper use of planning, scheduling and organisational techniques.
  • Problem Solving: Contributes creative ideas and workable solutions, whilst utilising a practical approach to resolving issues and overcoming obstacles.
  • Personal Qualities: An honest and efficient employee who displays outstanding initiative, and welcomes challenges and increased responsibilities as opportunities for further development.
  • Technical Knowledge: Proficient in the use of MS Office, Windows XP, Internet Explorer and Outlook Express. Capable of learning and operating various in-house company software packages.

Pursuing

MBA in International Business

Software

INTERMEDIATE

Timeline

Trade Finance

Jindal Stainless
02.2022 - Current

Chat Process

Concentrix (Sprint)
06.2017 - 01.2022

Business Associate (BA2)

Barclays Shared Services
03.2015 - 05.2017

Customer Senior Executive

HCL
11.2013 - 08.2014

Customer Service Officer - Grocery Division

Coles Group Pty. Ltd
11.2010 - 06.2013

Bachelor of Commerce -

University of Delhi (INDIA)

Jetking Computer Hardware and Networking Course - undefined

Jetking University (INDIA)

Business Communication English Language Course - undefined

British Council Language Centre (INDIA)

International Institute of Import and Export Management (IIEM) - undefined

Amity University

Master of Business Administration

Amity University
Aakash SharmaImport and Export Executive