Aakash Singh
Mumbai
Summary
A Commerce graduate with more than 5 Years of work experience in Vendor Operations/Telecommunication/Education as Sales Person and Back end Support. 01 Years and 03 Months of work experience in Client Servicing where currently employed. Very punctual and proficient with several computer software and the internet. Good skills in Handling Client queries, MIS, Maintaining confidential Data of all clients & candidates.
To seek a challenging job that provides an opportunity to prove intelligence, ability to strive for the growth of the organization and thus add tangible value to the organization. To secure the position with a well established organization with a stable environment that will lead to a lasting relationship in the organization.
Overview
8
8
years of professional experience
Work History
Senior Associate
Authbridge Research Services Private Limited
05.2023 - Current
- Working as Senior Associate(Client Servicing) Currently Deputed at Kotak Mahindra Bank Ltd
- Daily Initiating Cases from Client to Self Company Via Dedicated Portal with Set Process.
- Keeping Record of Daily Initiated Cases for Audit, Billing and Performance Purpose.
- Sending Mails to Employee for required documents to complete there BGV and keeping track of same on daily Basis.
- Helping in timely closures of cases with Calling and SMS.
- Co-oridinating with Client Internal Team and My Company internal team for better and smooth follow of process.
Senior Operations Analyst (Vendor Operations)
First Advantage Private Limited
03.2019 - 05.2023
- Handling Vendors & Clients
- Handling Digital Verification as well Physical Verification as per client request
- Ensuring closures are done within timeline provided by the client
- Coordinating with the Client POC's
- (Point of Contacts) Collating the data of the candidates of different clients
- Maintaining the confidentiality of Client & Candidate provided data
- Handling the Client queries and Clarifications over Mails and Telephone
- Handling Critical Process
- Ensuring the Closures are done within the TAT (Turn Around Time)
- Maintaining Provision Data week on week basis
- Coordinating with multiple sources for the timely closures
- Achieving Monthly Target with 100% Quality & Accuracy
- Prioritizing the cases as per the client request
- Ensuring Vendors are given cases on timely manner for the quick closures and reduction in TAT
- Attending Client calls with Supervisor to ensure that client expectations are met.
Sales Executive and Training/Teaching MS Office
Computech Computer Academy
05.2017 - 02.2019
- Maintain Data of Candidate who join classes for basic or first level of specific course
- Assisting in upgrading the specific course or join new course
- Handling branch queries
- Sorting candidate request as per the nature of request
- Teaching Candidate with multiple course
- Providing weekly updates to the candidate regarding technology used in market.
Back Office Assistant
Airtel Express Store
04.2016 - 04.2017
- Data/Customer Details to be entered in system/company portal
- Maintain Customer Data in Excel and provide MIS/Console data as and when required
- Handled the Signature verification process
- Additional Work apart from work are as below: Provided training to new joinees and ensure that they perform error free process
- Ensuring that work given by the company/store owner is completed within the timelines
- Attending calls of various branches for reporting and escalation of issues with a view to resolution and further avoidance of operational and process errors.
Education
T. Y. BCom. -
Mumbai University
Higher Secondary Certificate (HSC) -
KAPOL COLLEGE
Secondary School Certificate(SSC) -
ST. ALOYSUIS HIGH SCHOOL
Skills
- MS Excel(Lookup functions,Pivot table and other important formulas)
- Quick Adaption of Software Used in Job profile
- Good Knowledge of Newly Added Technologies
Timeline
Senior Associate
Authbridge Research Services Private Limited
05.2023 - Current
Senior Operations Analyst (Vendor Operations)
First Advantage Private Limited
03.2019 - 05.2023
Sales Executive and Training/Teaching MS Office
Computech Computer Academy
05.2017 - 02.2019
Back Office Assistant
Airtel Express Store
04.2016 - 04.2017
T. Y. BCom. -
Mumbai University
Higher Secondary Certificate (HSC) -
KAPOL COLLEGE
Secondary School Certificate(SSC) -
ST. ALOYSUIS HIGH SCHOOL
Similar Profiles
Rajat BhardwajRajat Bhardwaj
Senior Associate at AuthBridge Research Services Private LimitedSenior Associate at AuthBridge Research Services Private Limited
Gaurav Gaurav null
Report Specialist at AuthBridge Research Services Private LimitedReport Specialist at AuthBridge Research Services Private Limited
Bhanu KannojiyaBhanu Kannojiya
Back Office Executive at AuthBridge Research Services Private LimitedBack Office Executive at AuthBridge Research Services Private Limited