Aakash Singh
Front office executive
Abu Dhabi
Summary
Approachable Front Office executive bringing 7 years of superior performance in administrative support and team leadership. Dedicated to fostering efficient and accurate office operations through superior attention to detail and excellent business acumen. Multitasks effectively and motivate coworkers to achieve high standard of communication.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Front Office Executive
Conrad Abu Dhabi Etihad Towers
09.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Manage and motivate colleagues to be productive and engaged in work.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
Front Office Agent
Crowne Plaza, Yas Island
07.2018 - 08.2023
- Served as a friendly and helpful first point of contact in the front office
- Greet visitors warmly and make sure they are comfortable
- Provided accurate information about local attractions and services
- Addressed customer concerns and complaints promptly and professionally
- Supervised associates in their assigned job duties.
- Educated associates on safety, emergency, and security procedures.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
Guest Service Associate
Crowne plaza Today, Gurugram
11.2015 - 06.2018
- Greet all Guests on phone pleasantly and transfer calls to the appropriate department as required according to company standards
- Perform all check-in procedures for guests on an everyday basis with help of both computerized and manual methods and ensure guest satisfaction
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Cash Handling
- Maintained financial accuracy by collecting deposits, fees, and payments, processing changes, and issuing receipts
- Determined customer needs by asking relevant questions and listening actively to responses.
Intern
Kempinski Ambience
02.2014 - 07.2014
- HOBBIES Football, Rope skipping, Travelling
- Served as a dedicated and supportive Intern in a fast-paced environment
- Worked to remain punctual, reliable, and flexible
- Provided office employees with continual support
- Handled incoming and outgoing mail
- Provided excellent customer assistance at all times
- Used superior information technology skills on a daily basis.
Education
Bachelor of science - Hospitality and catering Science
Bharathiar University
New Delhi, India 05.2016 - 09.2018
Skills
Training and coaching
Front desk operations
Issue handling
Staff training and development
Guest relations management
Staff supervision
Hotel information
Concierge services
Skilled in OPERA & ONQ
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
- Documented and resolved issues which led to good team work.
- Awarded "Front desk agent of the year" for delivering outstanding administrative support.
- Responded to over numerous customer inquiries each day.
- Awarded as a "Top in recognition" overall social media.
- Awarded for a most helpful working as a task force for different hotel from Dubai cultural and tourism department.
- Got recognition for being a top enroller of the month.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
Timeline
Front Office Executive
Conrad Abu Dhabi Etihad Towers
09.2023 - Current
Front Office Agent
Crowne Plaza, Yas Island
07.2018 - 08.2023
Bachelor of science - Hospitality and catering Science
Bharathiar University
05.2016 - 09.2018
Guest Service Associate
Crowne plaza Today, Gurugram
11.2015 - 06.2018
Intern
Kempinski Ambience
02.2014 - 07.2014
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