Aakruti Bhatt
Mumbai
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Operation Specialist
JP Morgan Chase Bank NA
Mumbai
09.2022 - Current
- Managed and resolved incidents according to service agreements.
- Organized client meetings to provide project updates.
- Defined team directions and provided guidance to members.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Determined consumer needs to provide products and services appealing to larger market.
- Analyzed key performance indicators to identify effective strategies.
- Generated reports to track performance metrics of team members.
Senior Specialist
JP Morgan Chase Bank NA
Mumbai
07.2019 - 08.2022
- Supervised dynamic external partner project collaborations.
- Ensured that all customer queries were handled efficiently while adhering to set quality standards.
- Used change methodologies to increase sales and led projects for increased productivity.
- Tracked daily performance metrics related to call volume, handle time.
- Resolved product or service problems by clarifying customers' concerns, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.
- Provided customer service support to clients with inquiries and complaints.
- Collected customer payments, handled exchanges and issued appropriate refunds.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Specialist
Radius Global Services Pvt Ltd
Mumbai
03.2017 - 12.2017
- Participated in weekly team meetings to discuss progress towards goals set by management team.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Handled US clients like American Express for collections on delinquent accounts
- Good knowledge of US collection practices snd pertaining laws like FDCPA
Education
Bachelor of Management Studies - Accounting And Finance
Mumbai University
Mumbai07-2019
Skills
- Process Planning
- Improvement Plan Knowledge
- Project Management
- Experience in Leadership
- MS Excel
- Flexible and Adaptable
- Human Relations
- Conflict resolution
- Analytical skills
Accomplishments
- Completed National Stock exchanges financial modules
Languages
English
First Language
Hindi
Advanced (C1)
C1
Gujarati
Intermediate (B1)
B1
References
References available upon request.
Timeline
Operation Specialist
JP Morgan Chase Bank NA
09.2022 - Current
Senior Specialist
JP Morgan Chase Bank NA
07.2019 - 08.2022
Specialist
Radius Global Services Pvt Ltd
03.2017 - 12.2017
Bachelor of Management Studies - Accounting And Finance
Mumbai University
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