Aakula Aneel Kumar
Hyderabad
Summary
Well-organized Front Office Manager possessing strong leadership and planning abilities developed over 22-year career. Motivated to improve operations and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements.
Overview
33
33
years of professional experience
Work History
Front Office Manager
Hotel Hans Residency
Hyderabad
07.2007 - Current
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Updated knowledge about current industry trends through research or attending professional development courses.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
Front Office Manager
Nand International Hotel
Hyderabad
01.2004 - 06.2007
- Liaised with vendors like housekeeping department, security personnel regarding guest requests or concerns.
- Analyzed customer feedback data to identify areas of improvement.
Receptionist
Nand International Hotel
Hyderabad
06.2000 - 12.2003
- Performed data entry tasks into various computer systems accurately and promptly.
- Monitored office supplies inventory and placed orders when necessary.
Supervisor
Nand International Hotel
Hyderabad
01.1996 - 05.2000
- Managed team performance, fostering a productive work environment and meeting organizational goals.
Telephone Operator
Nand International Hotel
Hyderabad
01.1992 - 12.1995
- Provided customer service to callers by answering questions and providing requested information.
Skills
- Guest relations
- Front desk operations
- Customer feedback analysis
- Team leadership
- Staff management
- Staff development
- Complaint resolution
- Customer relationship management
Languages
Telugu
First Language
Hindi
Proficient (C2)
C2
English
Intermediate (B1)
B1
Timeline
Front Office Manager
Hotel Hans Residency
07.2007 - Current
Front Office Manager
Nand International Hotel
01.2004 - 06.2007
Receptionist
Nand International Hotel
06.2000 - 12.2003
Supervisor
Nand International Hotel
01.1996 - 05.2000
Telephone Operator
Nand International Hotel
01.1992 - 12.1995
Similar Profiles
Julian SchlosserJulian Schlosser
Hotel Waiter at Hotel Schloss Schweinsburg - Hans SchönfeldHotel Waiter at Hotel Schloss Schweinsburg - Hans Schönfeld
Mandar KulkarniMandar Kulkarni
Executive Chef at The Fern Residency HotelExecutive Chef at The Fern Residency Hotel
MASTAN SINGHMASTAN SINGH
Food Service Waiter at Hotel Uttam ResidencyFood Service Waiter at Hotel Uttam Residency
Rupesh GopisettyRupesh Gopisetty
Market Research Executive at Taxilla IT Solutions Private LimitedMarket Research Executive at Taxilla IT Solutions Private Limited
Adithya BuddhirajuAdithya Buddhiraju
Game Tester at The QubeGame Tester at The Qube