A Alaina Tanaaz
Bengaluru
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Senior Product Support Engineer
FIS Global Business Solution Private
06.2023 - Current
- Tested completed projects for functionality and implemented changes to production methods to rectify issues in final products.
- Drafted clear technical documentation, detailing product design specifications.
- Collaborated with cross-functional teams to conceptualize and refine product concepts.
- Consulted with marketing department about product upgrades and failures in service and discussed methods for remediation.
- Worked with different tools namely Service Now, NICE Application, and different Microsoft office products.
Technical Support Associate
Mphasis Limited
10.2021 - 03.2023
- Resolved technical issues by troubleshooting systems.
- Handled escalated calls and providing Technical support to end users.
- Successfully solved the queries of the customers with enhanced navigation using Customer Support Central by researching issues on various computer system and databases.
- Worked with many tools namely Workspace,Cdax, Omnichannel, Dispatch Self Learning Tool, Part Recommendation Engine Tool etc.
Education
Bachelor of Engineering - Computer Science
CSI College of Engineering
Ooty, India08.2021
Skills
- Training and Mentoring
- Good Communication and verbal skills
- Executive team leadership
- Hardware Support
- Good problem-solving skills
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Timeline
Senior Product Support Engineer
FIS Global Business Solution Private
06.2023 - Current
Technical Support Associate
Mphasis Limited
10.2021 - 03.2023
Bachelor of Engineering - Computer Science
CSI College of Engineering
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