To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Senior Product Support Engineer
FIS Global Business Solution Private
06.2023 - Current
Tested completed projects for functionality and implemented changes to production methods to rectify issues in final products.
Collaborated with cross-functional teams to conceptualize and refine product concepts.
Consulted with marketing department about product upgrades and failures in service and discussed methods for remediation.
Worked with different tools namely Service Now, NICE Application, and different Microsoft office products.
Technical Support Associate
Mphasis Limited
10.2021 - 03.2023
Resolved technical issues by troubleshooting systems.
Handled escalated calls and providing Technical support to end users.
Successfully solved the queries of the customers with enhanced navigation using Customer Support Central by researching issues on various computer system and databases.
Worked with many tools namely Workspace,Cdax, Omnichannel, Dispatch Self Learning Tool, Part Recommendation Engine Tool etc.
Education
Bachelor of Engineering - Computer Science
CSI College of Engineering
Ooty, India
08.2021
Skills
Training and Mentoring
Good Communication and verbal skills
Executive team leadership
Hardware Support
Good problem-solving skills
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Timeline
Senior Product Support Engineer
FIS Global Business Solution Private
06.2023 - Current
Technical Support Associate
Mphasis Limited
10.2021 - 03.2023
Bachelor of Engineering - Computer Science
CSI College of Engineering
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Quality Supervisor at FIS Global Business Solution Private Ltd.Quality Supervisor at FIS Global Business Solution Private Ltd.