Dynamic Senior Product Support Engineer at Zoho Corporation, specializing in Zoho Mail, possessing expertise in remote desktop support and technical troubleshooting.
Overview
4
4
years of professional experience
Work History
Senior Product Support Engineer
Zoho Corporation
Trichy
12.2024 - Current
Provided guidance on best practices for using our products efficiently while addressing customer needs.
Provided end-user assistance through phone calls, emails or online chat services when required.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Technical Support Engineer
Zoho Corporation
Chennai
05.2022 - 12.2024
Resolved customer inquiries via call and email support to enhance satisfaction.
Provided support via remote desktop software, diagnosing customer issues over private and public networks.
Documented support processes in internal knowledge base articles.
Intern at Don Gunanella Special School for Children, Sai Samarpan Vocational Training Center for Autism and CWSN, Saveetha HospitalIntern at Don Gunanella Special School for Children, Sai Samarpan Vocational Training Center for Autism and CWSN, Saveetha Hospital