Junaid Ahmed Shakir
Chennai
Summary
Dynamic Senior Product Support Engineer at Zoho Corporation, specializing in Zoho Mail, possessing expertise in remote desktop support and technical troubleshooting.
Overview
4
4
years of professional experience
Work History
Senior Product Support Engineer
Zoho Corporation
Trichy
12.2024 - Current
- Provided guidance on best practices for using our products efficiently while addressing customer needs.
- Provided end-user assistance through phone calls, emails or online chat services when required.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Technical Support Engineer
Zoho Corporation
Chennai
05.2022 - 12.2024
- Resolved customer inquiries via call and email support to enhance satisfaction.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Documented support processes in internal knowledge base articles.
Education
B. Sc. - Computer Science
The New College
Chennai01.2020
12th -
St.Patrick's Anglo Indian Higher Secondary School
Chennai01.2017
10th -
St.Patrick's High School (I.C.S.E)
Chennai01.2015
Skills
- Remote desktop support
- Technical troubleshooting
- Product expertise
- Team collaboration
- Technical documentation
- Product knowledge
Languages
- Tamil (R/W/S)
- English (R/W/S)
- Urdu (R/W/S)
- Hindi (R/W/S)
Hobbies and Interests
- Football
- Driving
- Movies
Technical Qualities
C, PHP, Java, MySQL, MS Word
Personal Information
- Father's Name: K. Humer Shakkir
- Date of Birth: 04/26/2000
Timeline
Senior Product Support Engineer
Zoho Corporation
12.2024 - Current
Technical Support Engineer
Zoho Corporation
05.2022 - 12.2024
B. Sc. - Computer Science
The New College
12th -
St.Patrick's Anglo Indian Higher Secondary School
10th -
St.Patrick's High School (I.C.S.E)