Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Knowledgeable and dedicated customer service professional with extensive experience in Telecom & Media industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Have good knowledge and understanding of wordpress website creation and SEO ( Search Engine Optimization ) Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Having good knowledge in WordPress website creation and search engine optimization, Managing digital marketing processes and giving Recommendations to relevant teams, Having the ability to handle multiple tasks and handle 13 KPI (Key performance indicator ) at the Moment. Having an average NPS (Net promoter score) of above 90% and FTR (First-time resolution )of 94%