ANANDA SHANKAR SAHA
Gurgaon,Haryana
Summary
way in the right direction to achieve long-term success. HR and Operation with over seven plus years of successful experience in Talent Acquisition and Team Management. Recognized consistently for performance excellence and contributions to success in ITES/BPO and NBFC industry.
Overview
3
3
Languages
5
5
years of post-secondary education
10
10
years of professional experience
Work History
Operations Manager
Magicdata Technology
NEW DELHI, Delhi
01.2019 - Current
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
- Taking care of the entire collection team of India and Nepal(kathmandu)
- Taking care of recruitment for new employees through job portals/campus/vendors
- Performance management and planning of the projects according to SLA
- Designing of incentive structure and floor policies
- Handling escalation calls
- Coordination with the client on daily basis and give daily track records
- Taking care of shrinkage and attrition level.
- Calls audit and sharing the feedback to agents
- Attendance management
Placement and Recruitment Manager
Orion Edutech Pvt.Ltd
NEW DELHI, Delhi
11.2016 - 11.2018
- Set and conveyed recruitment goals to downstream staff.
- Was taking care of end-to-end recruitment of trainers, placement executives, operation managers and centre managers for different training centres in pan India.
- Empanelment with different ITES companies for placement of the students being trained in different centres
- Travelling different states and completing the placement activities and recruitment activities
- Coordination with different guest lecturer for training in different centers
- Done of support level hiring
HR Executive
Genpact
Kolkata, west bengal
01.2016 - 10.2016
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Taking care of end to end recruitment in PAN India basis
- V Campus hiring
- Bulk Hiring for voice profiles in international and domestic process.
- Vendor Management and campus drives
- On boarding formalities
- Rolling out the offer letters and initiation of background verification check
HR Recruiter
Future Placement
Kolkata, West Bengal
07.2013 - 12.2015
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Taking care drives in domestic recruitment.
- Bulk Recruitment for level one and support hiring
- Taking care of end-to-end recruitment in ITES/BPO clients
- Handled a team of 10 recruiters
Senior Process Associate
Wipro
Kolkata, West Bengal
02.2011 - 05.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer services for British Telecom campaign
- Handled email and chat queries and responding on time to end users.
Education
10th -
Delhi Board
Kolkata 01.2005 - 01.2006
12th -
Delhi Board
Kolkata 01.2007 - 01.2008
B.A - English
Eastern Institute For Integrated Learning in Management University
Kolkata 01.2009 - 01.2012
Skills
Compensation structuring
Performance management
Employee retention
Training programs
Talent management
Team Building
Recruitment
Training and mentoring
Cost reduction strategies
Operations management
Customer relations specialist
Business Development
Fluent in [Language]
Timeline
Operations Manager
Magicdata Technology
01.2019 - Current
Placement and Recruitment Manager
Orion Edutech Pvt.Ltd
11.2016 - 11.2018
HR Executive
Genpact
01.2016 - 10.2016
HR Recruiter
Future Placement
07.2013 - 12.2015
Senior Process Associate
Wipro
02.2011 - 05.2013
B.A - English
Eastern Institute For Integrated Learning in Management University
01.2009 - 01.2012
12th -
Delhi Board
01.2007 - 01.2008
10th -
Delhi Board
01.2005 - 01.2006