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Aanchal Pahuja
Deputy Manager- Max Life Insurance
Gurugram
Summary
Experienced professional with a proven track record in the insurance industry, underwriting, data analysis, customer experience, and audit. Possesses a solid educational foundation in science and mathematics, providing a strong analytical and problem-solving skill set. Committed to delivering high-quality results and driving organizational success through innovation and collaboration
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Deputy Manager- Medical Underwriting
Max Life Insurance Company
8 2023 - Current
- Successfully secured underwriting rights of 3cr within 1 month for Medical cases processing, including efficient EMR loading.
- Led projects focused on reducing additional information requirements and streamlining single requirements to enhance issuance percentage.
- Analyzed data to effectively control business losses and boost First Time Resolution (FTR) percentage.
- Facilitated bubble underwriting during month-end closures by consistently processing 100 cases per day in accordance with system protocols and guidelines.
- Managed MIS and Dashboard systems for quality checks and FTR improvement initiatives.
- Mentored and conducted quality checks for new joiners, ensuring adherence to underwriting guidelines and proficiency in case processing.
- Received sales and customer appreciation for exceptional coordination and timely closure of cases, reflecting dedication to customer satisfaction and efficient operational management.
- Awarded as a rising star for pioneering creative solutions that streamlined the issuance process, accelerating efficiency and achieving remarkable outcomes.
Assistant Manager- Underwriting and Audits
Bajaj Allianz Life
04.2022 - 07.2023
- Holds underwriting authority of 2Cr along with 100EMR for both term and non-term policies, demonstrating comprehensive expertise in risk assessment and policy evaluation.
- Cultivated a positive work environment conducive to team performance through effective communication and management skills.
- Conducted comprehensive training sessions for new recruits to proficiently handle Exception Reports and adhere to Underwriting Guidelines, ensuring smooth onboarding and knowledge transfer.
- Served as an Underwriting Auditor, overseeing both internal and external audits, managing Exception Reports, and conducting hind sighting of Underwriting users to ensure compliance and accuracy.
- Developed and implemented logical frameworks for exception reporting to minimize errors and enhance the quality score of the department, contributing to operational efficiency and risk mitigation.
- Spearheaded the preparation of MIS and Dashboards to monitor team quality scores, reviewing underwriting decisions to identify gaps, training needs, and recommending revisions in underwriting authorities for all underwriters, consultants, and TPAs.
- Recognized multiple times for qualitative productivity, earning the distinction of Star of the Quarter for exemplary leadership in internal audits and ensuring timely closure of audits.
Senior Associate- Medical Underwriting
Canara HSBC Life Insurance
12.2020 - 03.2022
- Underwrote new business for the company, providing recommendations on insurance coverage acceptance or rejection within established underwriting policy limits.
- Assessed the insurability of financial risks by conducting initial reviews of Statements of Health and evaluating medical adversities.
- Conducted thorough evaluations of medical records and examinations, making determinations of insurability in accordance with established guidelines.
- Conducted Anti-Money Laundering (AML) investigations in collaboration with relevant countries, particularly focusing on high-risk customers, to ensure regulatory compliance.
- Scrutinized all attached documents to determine the suitability of applications for proposed insurance coverage, maintaining strict adherence to underwriting standards.
- Assessed risks in alignment with the company's philosophy and supporting guidelines, ensuring consistency in decision-making processes.
- Coordinated with distribution channels to verify and ensure the correctness and completeness of documentation for underwriting purposes.
Executive- Non Medical & Medical Underwriting
Max Life Insurance Company Limited
02.2017 - 02.2019
- Proficiently determined the viability of individual policies by assessing clients' financial capabilities to pay premiums, ensuring sound judgment in policy issuance.
- Conducted risk assessments for High Net Worth Individual (HNI) cases and underwriting applications, meticulously adhering to Anti-Money Laundering (AML) guidelines to mitigate potential risks.
- Evaluated the insurability of financial risks by meticulously scrutinizing provided documents and understanding client profiles, ensuring thorough risk analysis and decision-making.
- Risk Assessment: Employed strategic techniques to assess risks, including rating up life or rider values for substandard risks, thereby ensuring the safe and profitable distribution of risks, leveraging relevant reference materials.
- Recognized with multiple Star of the Month and Quarter awards, reflecting consistent excellence and outstanding performance in underwriting operations.
- Frequently acknowledged for expertise in identifying and addressing fraud and miss-selling cases, demonstrating a vigilant approach to maintaining integrity and compliance within the underwriting process.
Education
Bachelor of Science - BS -
Delhi University
04.2013 - 05.2016
Skills
- Audit
- Risk Management
- Quality Assurance
- Underwriting
- Decision-making capabilities
Websites
Current Location
Gurugram, Haryana
Current Employer
Max Life Insurance
Other Competencies
- Quick Learner of evolving technologies
- Ms Excel
- Ms Word
- Ms Power point
Personal Information
- Date of Birth: 03/19/95
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Software
Microsoft Excel
Microsoft Word
Timeline
Assistant Manager- Underwriting and Audits
Bajaj Allianz Life
04.2022 - 07.2023
Senior Associate- Medical Underwriting
Canara HSBC Life Insurance
12.2020 - 03.2022
Executive- Non Medical & Medical Underwriting
Max Life Insurance Company Limited
02.2017 - 02.2019
Bachelor of Science - BS -
Delhi University
04.2013 - 05.2016
Deputy Manager- Medical Underwriting
Max Life Insurance Company
8 2023 - Current
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