Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Aanchal Singh

Program Manager
Ghaziabad

Summary

Highly efficient and curious program manager with high proficiency in business communication and experience working in leadership. Proficient professional with sound business logic and the ability to structure approaches to answer complex business questions and cross-link multiple business models and industry dynamics, using key drivers/KPIs behind operational and financial performance. Strong operations acumen with an in-depth understanding of how the operations ecosystem works. Ability to thrive in a fast-paced, customer-centric and ever-changing service environment. My long-term goal is to continue to build strong relationships & trust by establishing myself as an expert in the field.

Overview

5
5
years of professional experience
12
12
years of post-secondary education
6
6
Certifications

Work History

Program Manager

All India Institute of Medical Sciences
4 2024 - 7 2024

Oversaw program and project portfolios, driving execution and results by developing new strategies tailored to needs

  • Coordination with multiple stakeholders to ensure on-time successful completion of deadlines
  • GeM portal for e-bidding and procurement of various goods and services such as laptops, equipment, etc for project use
  • Helping team prepare manuscript components, protocol and clinical summaries, reports, data tables and figures against checklist
  • Performed in-depth research utilising various internal repository tools, subscribed databases, and literature/reports to create high-quality, client-ready reports that emphasize business insights
  • Use of DSS- clinical decision support system for diagnostic tool provides clinical advice to healthcare personnel based on patient-related data
  • Preparing manuscripts and write-ups for various submissions for project and collaborating with authors and partners to prepare
  • Reviewing various publications i.e
  • MICCAI, RSNA for research and study purpose related to project

Communication via email and phone with partners to ensure smooth running of the project

  • Worked on several data sets such as mammograms, chest X-rays, diabetic retinopathy, data collection and annotation.

Program Manager

Foundation For Innovation & Technology, IIT Delhi
11.2022 - 04.2024
  • Collaborate within team environment, under direction of Project leaders by playing vital role in project execution
  • This includes guiding team’s overall responses, final deliverables, client communication, work planning and team management
  • Comprehend client needs and address complex challenges across various work streams, producing and evaluation
  • Planning and executing extensive outreach and awareness through multiple modes in more than 20 institutes, and colleges and reaching out to potential participants and institutions
  • Managed operations such as travelling and logistics of outreach and events
  • Managing Biotechnology program, handling several projects, their due diligence, funds, technical mentoring, hand-holding and other support needed
  • Program needs preliminary screening, scouting great applications, and mentoring for workshops and review meetings
  • Organisation various events, mentoring training sessions and regulatory workshop, investor connects
  • Tracking project in purview and their progress and proactive solving their queries
  • Deliverables on timelines with proactive monitoring of projects
  • Coordinate & collaborate with cross-functional teams such as sponsoring agencies, partner organizations, program participants, mentors, and trainers for project status and updates
  • Communication with stakeholders via email and other communication methods
  • Keep track of project finances based on approved budget and follow expenditure and reporting/documentation guidelines
  • Continuously seek and provide constructive feedback acknowledge different skills and development areas in yourself and strive for improvement.

Floor Manager Operations

Fortis Healthcare
03.2022 - 07.2022

Successfully led all daily operations, and customer interaction, managed a shift and identified various opportunities to enhance team performance to bring better results to organization

  • Coordinated and communicated with stakeholders on a day-to-day basis (Housekeeping, F&B, Billing, Customer Relation Manager, Bio-Medical) to facilitate smooth process
  • Use of SFDC software to improve patient centricity, data analytics & managing data
  • Responsible for monitoring and improving organisation processes to improve quality, productivity, and efficiency
  • Developed and implemented performance standards and procedural changes to drive productivity and quality among Team members
  • Effectively directed and oversaw staff, designing schedules to meet needs of department as well as needs of employees
  • Planned business strategy for implementing part of excellence operation team to implement programs for goals to ensure alignment with business strategy
  • Handled escalation to relevant owners and departments following through with resolution by providing (RCA)
  • Ability to pull and manage th data from numerous databases using Excel, MIS & other data management systems
  • The drafted objective of assigned program & activities and part of program management.

Guest Relation Executive Operations

Artemis Healthcare
10.2019 - 02.2022
  • Team handling between 7-10 people and fostering positive relationships within team
  • Communicated and collaborated with other teams to ensure best practices, given opportunities, talent development and appreciation, and continuous process improvement for teams
  • Result-oriented with proven track record of improving overall operations within organization
  • Created and maintained operation dashboard to ensure accountability of colleagues
  • Client management both domestic and international and building relationships catering to long-term goals for organization
  • Adept in analytical thinking, strategic planning, leadership, and management of staff and procedures
  • Developed strategies to address short-term concerts as well as long-term growth opportunities to ensure organization success.

Operational Executive

Curestay
03.2019 - 10.2019
  • Handled telemedicine, established tie-ups with Hospital surgeons (Apollo, Max, Medanta,Hopsital Fortis and Artemis) and managed to gather 7-1- clients/month from other countries
  • Analysing and resolving International client-related queries on surgeries, procedures, visa-related, and stays
  • Hand-on Experience in B2B sales along with providing needed support in onboarding clients at healthcare institute
  • Experience in interfacing with and managing cross-functional teams
  • Demonstration in product management, including developing and evaluating feasibility for technical and business needs
  • Ensured Projects are appropriately staffed to meet project requirements
  • Maintained client management and relationship building to achieve company’s long-term vision and relations with international partners.

Education

Matriculation -

DAV Public School
01.2006 - 04.2008

Higher Secondary Education - undefined

Flora dale School
01.2008 - 04.2010

BDS - undefined

Inderprastha Dental College
01.2010 - 04.2016

Masters in Business Administration Health Care Management - undefined

Anglia Ruskin University, UK
01.2018 - 04.2019

Skills

Advanced professional Decision Making

Project Management

Leadership Management

Operation and project management

Quality Management

MS Office Applications

Program Leadership

Certification

International Student Exchange Program by IADS, 2016 Malaysia.

Languages

English- Native or Bilingual proficiency
Hindi- Native or Bilingual proficiency

Timeline

Program Manager

Foundation For Innovation & Technology, IIT Delhi
11.2022 - 04.2024

Floor Manager Operations

Fortis Healthcare
03.2022 - 07.2022

Guest Relation Executive Operations

Artemis Healthcare
10.2019 - 02.2022

Operational Executive

Curestay
03.2019 - 10.2019

Masters in Business Administration Health Care Management - undefined

Anglia Ruskin University, UK
01.2018 - 04.2019

BDS - undefined

Inderprastha Dental College
01.2010 - 04.2016

Higher Secondary Education - undefined

Flora dale School
01.2008 - 04.2010

Matriculation -

DAV Public School
01.2006 - 04.2008

Program Manager

All India Institute of Medical Sciences
4 2024 - 7 2024
International Student Exchange Program by IADS, 2016 Malaysia.
Attended International MDA – USM Talk 2016 University Sains Malaysia
Certified Quality Management system Professional (British Standard Institution)
Six Sigma Green Belt (PMI)
SQL Certification
Product Management Certification
Aanchal SinghProgram Manager