
Goal-driven operations professional with 18+ years of success in creating and sustaining high-performing teams, recruiting, enabling, and nurturing talent across various levels. Expertise in operations management, operational excellence, process optimization, people performance, and project management. Polished and persuasive communicator and relationship builder, proficient at generating confidence and securing buy-in for large-scale changes in a global environment. Adept at setting up and directing large teams across multiple geographical locations with strategic and tactical capabilities to maximize business performance. Talented Operations Director skillful developing and implementing policies, procedures and plans to enhance and direct company activities. Successful background growing revenue, allocating resources and coordinating plans by utilizing excellent verbal and written communication, program management and team leadership abilities gained during 18+year career in the industry. Well-organized and proactive with hands-on and resourceful style. Knowledgeable about recruitment, regulatory compliance and inventory management.
Strategic Planning & Execution
KPMG Global Services, Management Consulting | Operations - Managed Services
Assistant Manager Oct 2016 - Dec 2016
Team Lead Feb 2015 - Sep 2016
MattsenKumar LLC Erstwhile HyperQuality Pvt Ltd |
Assistant Manager - Operations & Client Services Apr 2014 - Jan 2015
Team Lead - Operations & Client Services Oct 2013 - Mar 2014
Trainee Team Lead - Operations & Client Services Sep 2008 - Sep 2013
Quality Intelligence Executive Jan 2008 - Aug 2008
Quality Consultant Oct 2006 - Dec 2007
Poetry
Travelling