Aanshul Jaain
Team Manager
New Delhi,DL
Summary
Proven leader with a track record of enhancing CRM operations efficiency and exceeding performance targets at IEnergizer IT Services Pvt. Ltd. Expert in team management and strategic planning, consistently delivering exceptional results through analytical thinking and staff development. Skilled in Microsoft Office, adept at fostering teamwork and improving customer satisfaction.
Overview
8
8
years of professional experience
Work History
Associate
Concentrix
06.2016 - 01.2017
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Senior Executive C.S.
IEnergizer IT Services Pvt. Ltd.
08.2017 - 03.2022
- Supported daily operations and ensured smooth workflow.
- Collaborated with team team members to achieve operational goals and deliver exceptional results.
- Consistently met performances targets and contributed to the overall performances of the team.
Team Leader - CRM Operations
IEnergizer IT Services Pvt. Ltd.
03.2022 - Current
- Leading the team of 20 people and ensuring efficient and effective operations.
- Liaised with upper management regularly regarding process updates as well as any challenges encountered.
- Delivered 3 continuous project successfully for the US based client.
- Improved CRM operations efficiency by streamlining processes and implementing new technologies.
- Created a positive work environment by fostering open communication and encouraging teamwork.
- Delivered exceptional results consistently, exceeding set targets for both individual and team performance.
- Conducted regular reviews of team performance metrics, identifying areas requiring improvement or development opportunities.
Education
Undergraduate (Drop-out) - Accounting And Finance
University of Delhi
Delhi 04.2001 -
Skills
Team Management
Languages
English
Hindi
Timeline
Team Leader - CRM Operations
IEnergizer IT Services Pvt. Ltd.
03.2022 - Current
Senior Executive C.S.
IEnergizer IT Services Pvt. Ltd.
08.2017 - 03.2022
Associate
Concentrix
06.2016 - 01.2017
Undergraduate (Drop-out) - Accounting And Finance
University of Delhi
04.2001 -
Similar Profiles
Tomás FerreiraTomás Ferreira
Revisor De Conteúdo Offline at ConcentrixRevisor De Conteúdo Offline at Concentrix
Yaswanth VasudevanYaswanth Vasudevan
Application Support Engineer at ConcentrixApplication Support Engineer at Concentrix
OMOLABAKE GANIYUOMOLABAKE GANIYU
Technical Support Representative at ConcentrixTechnical Support Representative at Concentrix
Ashwanth NairAshwanth Nair
Senior Operations Representative at ConcentrixSenior Operations Representative at Concentrix
PALLAVI SHARMAPALLAVI SHARMA
Senior Associate at INNODATA India Private LimitedSenior Associate at INNODATA India Private Limited