Aaradhya Vashistha
Gurugram
Summary
Customer Operations Advisor at Concentrix with experience in fast-paced B2B chat support and team collaboration. I specialize in solving tough customer problems and handling escalations smoothly while teaching business clients how to use our product features. I am dedicated to keeping operations running perfectly through careful planning and professional communication.
Overview
1
1
year of professional experience
Work History
Product Support Analyst
Concentrix
gurugram
09.2024 - Current
- Customer Support & Retention: Delivered personalized, high-quality support to B2B customers, ensuring satisfaction and long-term retention.
- Conflict Resolution: Managed high-pressure customer escalations with professionalism, ensuring effective issue resolution, and preventing churn.
- Onboarding & Training: Facilitated smooth onboarding for new business clients, including training them on product features and support processes to improve adoption.
- Process Improvement: Collaborated with cross-functional teams to streamline onboarding processes, significantly improving first-contact resolution rates.
- Inventory Management: Tracked and managed daily and monthly stock levels to ensure optimal inventory, successfully reducing shortages and overstock situations.
- Client Education: Educated business clients on product features, upgrades, and troubleshooting, helping them maximize value from services.
Education
Bachelor of Arts (B.A.) | VGU, Jaipur (Pursuing)
Skills
- Technical Support: Proficient in Computer Applications, Chat Support, and Emailing (Non-Voice Process)
- Soft Skills: Strong Teamwork & Collaboration, Problem-Solving, and Conflict Resolution
- Operational: Time Management, Multitasking, and Professional Etiquette
- Mindset: Goal-Oriented & Result-Driven Approach
Timeline
Product Support Analyst
Concentrix
09.2024 - Current
Bachelor of Arts (B.A.) | VGU, Jaipur (Pursuing)