AARIF AHMAD RATHER
Checki Chollend
Summary
Driven Customer Success Manager with proven record in enhancing customer experience and fostering strong relationships. Skilled in leveraging CRM tools to manage accounts, forecast growth, and track customer interactions. Demonstrated ability to lead cross-functional teams toward achieving key performance objectives while maintaining high levels of customer satisfaction. Proven success in implementing strategies that improve client retention rates and promote substantial business growth.
Overview
5
5
years of professional experience
Work History
Lead - Customer Success Manager
Travelplus
Gurgaon
06.2022 - Current
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Collaborated with internal teams to troubleshoot any customer issues or concerns.
- Assisted in onboarding new clients, ensuring a smooth transition into the platform.
- Communicated well with clients through phone calls and online meetings to maintain satisfaction and keep parties current with changing environment.
- Created and managed budgets for travel, training and teambuilding activities.
Sales Consultant
Insurance Dekho
Gurgaon
11.2021 - 05.2022
- Established long-term relationships with key contacts at client companies.
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Listened to customers to understand needs and refer to optimal services.
Assistant Relationship Manager
Maxbupa
Nodia
01.2021 - 10.2021
- Maintained accurate customer records and updated customer profiles as needed.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Built sales forecasts and schedules to reflect desired productivity targets.
Tele Sales Advisor
Policy bazaar
Gurgaon
02.2020 - 12.2020
- Developed relationships with customers to increase sales opportunities.
- Identified potential customers through cold calling and database research.
- Followed up with existing customers regarding additional products or services that may be of interest.
- Achieved established sales targets by generating new customer accounts.
Education
MBA - Finance And Human Resource
Swami Vivekanand Institute of Engineering & Technology
Chandigarh01.2019
BBA - Mangement
MEWAR UNIVERSITY
Chittorgarh Rajasthan01.2016
Skills
- Client Relations
- Strategic Planning
- Customer Account Management
- Customer Relations
- Negotiation
- Revenue Growth
- Training programs
- Sales management
- Customer Retention
Personal Information
- Date of Birth: 05/15/94
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Hindi
- Urdu
Timeline
Lead - Customer Success Manager
Travelplus
06.2022 - Current
Sales Consultant
Insurance Dekho
11.2021 - 05.2022
Assistant Relationship Manager
Maxbupa
01.2021 - 10.2021
Tele Sales Advisor
Policy bazaar
02.2020 - 12.2020
MBA - Finance And Human Resource
Swami Vivekanand Institute of Engineering & Technology
BBA - Mangement
MEWAR UNIVERSITY
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