Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Hobbies and Interests
Achievementsandawards
Activities
Languages
Timeline
Generic

Aaron Dsouza

D 401 Jyothi Splendid Vijay Park Near Amber Plaza Hall Mira Road East

Summary

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

3
3
years of professional experience

Work History

Process Associate

IGT
12.2023 - 06.2024
  • Working for a process known as Spotnana, it's a TEA.
  • We book tickets, work on exchanges, reissuance of tickets, calling the customer, and the Airline.
  • Worked on Sabre, Amadeus, NDC AA, UA, and EK.
  • Developed process documentation, including procedure manuals, user guides and job aids.
  • Analyzed existing processes to determine areas for automation or streamlining.
  • Ensured compliance with industry regulations pertaining to processing activities conducted by the organization.

Team Member

Coforge
06.2022 - 12.2023
  • Collaborated with teams on US mortgage insurance projects
  • Orchestrated B2B insurance policy renewals
  • Prepared reports on sales activities, customer feedback, and banking inventory status.
  • Worked on CRM, IIM, Avaya.
  • Assisted customers with product selection and ordering process.
  • Operated cash registers to process payments from customers.
  • Resolved customer issues promptly in a professional manner.

Customer Service Officer

Mphasis
09.2021 - 06.2022
  • I have worked as a customer service officer. The process was Klarna banking, and it was a chat process.
  • I handled multiple customers at once, with a concurrency of 3 to 4.
  • I helped customers with their billing-related queries, helping them and pausing payments during hardships, and explaining how financing worked.
  • The software that I have used were Citrix and Freshdesk.
  • Provided customer service in a courteous and professional manner.
  • Educated customers on products and services offered by the company.
  • Established trustful relationships with customers through effective communication skills.
  • Communicated information to customers about product quality, value and style.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Utilized CRM tools to track client interactions, sales opportunities, and account history.

Education

MBA in ITSM -

NMIMS
01-2024

B.COM -

RD national bandra
07-2021

HSC -

St. Francis Dassisi
02-2018

SSC -

Holy cross convent school
03-2016

Diploma In networking Administration -

Jetking

Ethical Hacking -

Jetting

Skills

  • Excel, PowerPoint, and Word Expertise
  • Vendor Collaboration
  • Account Servicing
  • Account Management
  • Sales Development
  • Company guidelines and procedures
  • International reservations
  • Regulations and compliance

Personal Information

  • Date of Birth: 12/20/2000
  • Nationality: Indian

Languages

  • English
  • Hindi
  • Marathi
  • Konkani
  • French

Hobbies and Interests

  • Photography and DJ
  • Reading
  • Cricket
  • Investments

Achievementsandawards

  • Risk Management in financial sector
  • Culture & email writing
  • Presentation skills

Activities

  • Member at PETA (India), taking care of animals, looking ahead at incorrect behavior towards animals.
  • Events & Management Organizing events such as corporate, weddings, product launches, PR, birthdays, baby showers, open ground events all over India.

Languages

English
First Language
Hindi
Proficient
C2
Marathi
Proficient
C2
French
Beginner
A1

Timeline

Process Associate

IGT
12.2023 - 06.2024

Team Member

Coforge
06.2022 - 12.2023

Customer Service Officer

Mphasis
09.2021 - 06.2022

MBA in ITSM -

NMIMS

B.COM -

RD national bandra

HSC -

St. Francis Dassisi

SSC -

Holy cross convent school

Diploma In networking Administration -

Jetking

Ethical Hacking -

Jetting

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Aaron Dsouza