Aarthi Valliammai . R
Chennai
Summary
Accomplished professional with expertise in quality assurance and data analysis, honed at Agent Quality NAM Citi Corp. Proven track record in enhancing customer satisfaction and operational efficiency. Recognized for problem-solving and decision-making skills, earning multiple Gratitude Rewards. Adept at leveraging Microsoft Office to drive results and exceed service goals.
Overview
9
9
years of professional experience
Work History
C-05 Ops Support Specialist
Agent Quality NAM Citi Corp
Chennai
02.2024 - Current
- Monitored customer service performance metrics for agents for various teams and process
- Ensured accuracy of information in core banking system in accordance with Process Knowledge Hub.
- Worked across applications, including G360, Aspen, First Dispute, Kana, and Best.
- Maintained internal support quality assurance standards consistently.
C-04 Maker
Citi Corp CSIPL Middle East
Chennai
05.2022 - 02.2024
- Worked across various processes within the ADU team (Account Documentation Unit), such as account opening, account maintenance, and name screening.
- Also supported on Ness Screening, CRS, and FATCA.
- Responded to customers' queries through mail from the branch and made sure to attend to their requirements with a turnaround time.
- Have earned Gratitude Rewards many times for my job excellence
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Cue Math Teacher and Vedic Math Teacher
Cue math
04.2021 - 05.2022
- Certified KG-5th grade Cue Math teacher and Vedic Math teacher.
- Teaching math online to students through simulations, puzzle cards, cuing, and reasoning.
- Assigned 3 to 4 hours of classes per day.
- Assessed student progress through regular quizzes and tailored feedback sessions.
- Collaborated with parents to discuss student performance and address concerns effectively.
Accounting Assistant
Mahalingam Polypacks Pvt Ltd
Chennai
01.2020 - 04.2021
- Worked on the monthly GST filings.
- Prepared the E-way bills for the company.
- Maintained accurate financial records using accounting software, Tally, and spreadsheets.
- Supported audits by organizing financial data and reports as needed.
- Trained new staff on accounting procedures and software usage best practices.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
CA Internship
A.Subramanian & Co
10.2016 - 12.2019
- Company Overview: This is an individual audit firm.
- Assisted in the filling of TDS, service tax, and individual tax filings.
- Organized files and maintained accurate records for easy access.
- Participated in team meetings to discuss ongoing projects and contribute ideas.
- Identified needs of customers promptly and efficiently.
- Visited various clients' places, such as Chettinad Vidyashram School, MGM Entertainment, and SRM Institute of Medical Science, for internal and external audits.
Education
Bachelor of Commerce -
Stella Maris College
Chennai01.2016
Higher Secondary School -
Avila Convent
Coimbatore01.2013
Secondary School -
Sacred Heart Convent
Yercaud01.2011
Skills
- Microsoft Office
- Data analysis
- Quality assurance
- Time management
- Problem solving
- Decision-making
- Tally
Languages
- English
- Tamil
Relationship Status
Married
Personal Information
- Age: 30
- Date of Birth: 14/05/1995
- Gender: Female
Timeline
C-05 Ops Support Specialist
Agent Quality NAM Citi Corp
02.2024 - Current
C-04 Maker
Citi Corp CSIPL Middle East
05.2022 - 02.2024
Cue Math Teacher and Vedic Math Teacher
Cue math
04.2021 - 05.2022
Accounting Assistant
Mahalingam Polypacks Pvt Ltd
01.2020 - 04.2021
CA Internship
A.Subramanian & Co
10.2016 - 12.2019
Bachelor of Commerce -
Stella Maris College
Higher Secondary School -
Avila Convent
Secondary School -
Sacred Heart Convent
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