Summary
Overview
Work History
Education
Skills
Personal Information
Roles And Responsibilities
Disclaimer
Software
Interests
Reading, Playing cricket.
Timeline
Generic

BHARATHNATH L

chennai

Summary

Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Senior Ops Support Specialist

CITI BANK
07.2022 - Current
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Played key role in achieving industry-leading customer service ratings by consistently delivering beyond expectations.
  • Resolved complex customer issues, ensuring high satisfaction rates with personalized support solutions.
  • Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.

Client Account Officer

INDUSIND BANK
03.2019 - 07.2022
  • Enhanced client satisfaction by promptly addressing concerns and providing tailored financial solutions.
  • Collaborated with cross-functional teams to develop comprehensive financial plans for clients, maximizing profitability.
  • Streamlined account management processes for improved efficiency and timely service delivery.
  • Identified growth opportunities within existing client base, resulting in increased revenue generation.

Customer Support Executive

Transcar India Pvt Ltd.
08.2017 - 09.2018
  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Process orders, forms and applications
  • Follow up to ensure that appropriate actions were taken on customers' requests
  • Refer unresolved customer grievances or special requests to designated departments for further investigation

Education

Bachelor of Science - Mechanical Engineering

Sri Venkateswara Institute of Science And Technology
Chennai, India
04.2013 - 2017.01

HSC - State Board

St.Gabriel's Hr Sec School
Chennai, India
01.2012 - 2013.01

SSLC - State Board

St.Gabriel's Hr Sec School
Chennai, India
01.2010 - 2011.01

Skills

Microsoft Office

CAD

Pro E

Teamwork

Multitasking

Time Management

Positive Thinking

Customer service

Friendly and patient

Personal Information

  • Father's Name: Lawrence.J
  • Mother's Name: Revathi.L
  • Date of Birth: 02/26/95
  • Gender: Male
  • Nationality: India
  • Marital Status: Single

Roles And Responsibilities

  • Answer calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.

Disclaimer

I do hereby declare that the above information is true to the best of my knowledge.

Software

CAD

PROE

MS Office

Power BI

Interests

Playing Cricket

Watching Anime

Reading, Playing cricket.

I have completed the Basics of Power BI, Basics of Excel, Basics of Power point in degreed site. I'm always interested in learning new things. I learn the things deeply and understand how they work.

Timeline

Senior Ops Support Specialist

CITI BANK
07.2022 - Current

Client Account Officer

INDUSIND BANK
03.2019 - 07.2022

Customer Support Executive

Transcar India Pvt Ltd.
08.2017 - 09.2018

Bachelor of Science - Mechanical Engineering

Sri Venkateswara Institute of Science And Technology
04.2013 - 2017.01

HSC - State Board

St.Gabriel's Hr Sec School
01.2012 - 2013.01

SSLC - State Board

St.Gabriel's Hr Sec School
01.2010 - 2011.01
BHARATHNATH L