Aarti Desai

A leading software solutions provider.

· Directing a high performing ‘Hire to Retire' team of 25 professionals including 4 team leads

· Providing services as a shared service team to the companies in NEC Global group

· Migrated HR and Payroll services for all these for 3 companies

· Played a project manager role in transition of F&A and HR services

· Established and stabilized HTR processes in Mumbai office

· Leading all HR activities of employee life cycle starting from recruitment

· Created knowledge documents & SOPs

· Ensure SLA, SOP adherence by team with accuracy and TAT, focus on building efficiency in the processes, manage escalations

· Lateral Hiring: Hiring the right talent for right role, we convert business goals into business performance

· Assist in driving HR Shared Services process harmonization across all facets of the business

· Responsible for preparing monthly/quarterly & annual management review reports for Business & Senior Management and other HR analytics

· Recommend new approaches, policies and procedures to affect continual improvements in efficiency of department and services performed

Main KRAs for the team are as below:

· Onboarding activities

· Issuance of all employment letters

· Code creation and changes, exit on SAP, Success Factors

· Employee query management through mails & ticketing tool (Service Now)

· Stakeholder Management

· C&B & payroll administration (end to end payroll and annual salary increment, bonus, ex-gratia, long term incentives)

· Invoice processing

· MIS & Audit

· Led shared services process migrations and stabilization client & team Global for Europe & Americas regions for 3 companies and 28 countries

· Led HR service delivery from hire to retire, including payroll operations, audits, process and policy compliance

Reviewed existing processes and developed strategies to improve efficiency, organizational effectiveness, employee potential, and morale

· Managed onsite and virtual transitions for multiple countries (11 countries for VFS Europe and 6 countries of Kuoni Group, Virtual transition: 12 countries for Americas)

· Supervised team performance and vendor management

· Yearend processes

A company specializing in environmental solutions.

· Led meetings to understand product requirements

· Ensured timely processing of all order quotations

· Developed relationships with customers and suppliers

· HR, Admin and payroll administration

· Ensured that the teams are functioning as per their job responsibilities & deliverable

• Migrated and stabilized Australia process to GSC Mumbai; led a team of 40 members for ocean freight department
  Monitored and ensuring standard business processes to ensure SLA's are met
  Supported the business function in defining and implementing process related organization structure
  Was responsible for co-ordination and flow of information with other departments (interfaces)
  Analyzed existing working procedures and to propose improvements
  Monitored periodic reports to ensure timely closure of jobs resulting in achieving of the KPI's
  Managed the allocation of appropriate resources and higher utilization, productivity
  Helped in data analysis, UAT, reconciliation for transition in pre-migration phase
  Have helped in data migration from country to GSC.

· Managed UK and US teams comprising 100 members & 200+ clients

· Intra company transitions from NGA UK, NGA US to NGA Mumbai and NGA Mumbai to NGA Kochi

· Presented Service Delivery Dashboard reports to senior leadership

· Enacted as a bridge to ensure that all requirements with the end client are fulfilled

· Developed & monitored the overall operation project plans for new transitions

· Designed workflows and process mapping with the client

· Established training plan for team ramp up

· Closely worked and produced customer requirements document with client for new project before data migration and UAT

· Was first point of contact for the client for subject knowledge, quality, and productivity issues

· Ensured productivity & morale of teams by setting up KPIs, skip level meetings

· Conducted inter-departmental audits

· Conducted UAT i.e. Systems user acceptance tests (system tests) for new work and producing detailed report

· Led pre-migration meetings, continuous data analysis between parallel runs of legacy and our systems, reconciliation of differences and preparing detailed report for clients

· Identified and developed BCP And DRPs (Disaster Recovery Plan)

· Trained and supported new staff

· Completed knowledge transfer from onshore team

· Assisted in evaluating migrations plans and provide feedback

· Prepared process improvement documents for the use on a day-to-day basis

· Helped the team towards reducing errors that occurred in the process through team huddles and process updates through correct channel

· As recognition to this have been awarded as “Process Wizard” for excellence in performance on job floor

· Helped to resolve client problems in delivering optimum service delivery· Trained and supported new staff

· Completed knowledge transfer from onshore team

· Assisted in evaluating migrations plans and provide feedback

· Prepared process improvement documents for the use on a day-to-day basis

· Helped the team towards reducing errors that occurred in the process through team huddles and process updates through correct channel

· As recognition to this have been awarded as “Process Wizard” for excellence in performance on job floor

· Helped to resolve client problems in delivering optimum· Trained and supported new staff

· Completed knowledge transfer from onshore team

· Assisted in evaluating migrations plans and provide feedback

· Prepared process improvement documents for the use on a day-to-day basis

· Helped the team towards reducing errors that occurred in the process through team huddles and process updates through correct channel

· As recognition to this have been awarded as “Process Wizard” for excellence in performance on job floor

· Helped to resolve client problems in delivering optimum service delivery

Managed daily cash and cheque transactions for saving and current A/cs
Handled Lockers and Records related with the same
Preparation of audit reports for periodical basis for submission purpose to head office
Managed KYC and deposits