Aarti Manish Shinde

• Leading process improvement initiatives to enhance Customer Experience through collaboration with Customers, Distributors, and cross-functional teams including Sales, Customer Service, Marketing, Strategic Pricing, Finance, IT, and regional divisions across India and APAC
• Led Quote Cell process improvements to streamline quotation workflows, improve customer responsiveness, and achieve a 61% improvement in Quote TTR.
• Executed the eChat Centralization launch in India and currently lead AP English-speaking eChat operations across ASEAN, Australia/New Zealand, and India.
• Led the OEC User Excellence Team – APAC to share best practices, drive effective OEC usage, and resolve user queries
• Responsible for effective implementation of new CRM tools throughout country. Led successful implementations, including OEC and Salesforce Sales & Service deployment, while driving best practices, effective adoption, and user query resolution.
• Served as Country LTR Leader, driving daily LTR response tracking, detractor escalation, feedback acknowledgment, pain point analysis, and action-plan follow-through; contributed to Parker India winning the Win Strategy CX Award in FY23 and FY24.
• Member of CX Day Corporate High Performance Team (HPT)
• Performing as a Subject Matter Expert (SME)-APAC for implementation of Salesforce Service.

• Led and developed the customer service team by fostering collaboration, strengthening capabilities, and driving improved customer satisfaction.
• Key and central coordination point between sales, CRM, production, and customers.
• Data analysis and MIS reporting, as required by sales.
• Forecasting for Sales and Orders Projection.
• Monthly item-wise demand projection for FCG hose: achieving +85% accuracy.
• Weekly analysis and tracking of material deposition against projections.
• Maintained close coordination with sales team regarding customer forecasts, ensuring alignment between demand signals and material plans while avoiding stockouts or excess inventory situations.

Other leadership Roles :

• Country HPT Lead for improving TTA and TTR performance.
• Country LISC SME supporting process alignment and operational excellence.
• Focus Group Lead for employee engagement activities.
• HPT Lead for reducing aging backlog and maintaining backlog within 75 days.
• Led initiatives to eliminate order booking errors, reducing RPPM and COPQ.

• Purchase Order booking in the software HP-3000.
• Processing & execution of orders in co-ordination & help of UPM-Raflatac, Malaysia.
• Invoicing, transportation arrangement, follow-up for material dispatch & AR follow up
• Complies sales kits, mail merge mailings & conducts follow-up with current & potential customers.
• Co-ordination and assisting field sales & marketing people.
• UPM-RAFLATAC a world-leading supplier of pressure sensitive labelstock for a wide variety of needs in product & information labelling, high-volume production of radio frequency identification (RFID) tags & inlays. UPM Raflatac employs around 2,500 people and has an annual turnover of approximately EUR 1.0 billion. The company has a global service network consisting of 11 manufacturing centers on five continents and a broad network of terminals and sales offices worldwide.

• Part time job during College studies
• Distributors of Fast-Food Products