Aarti Matele
Business Analyst
Navi Mumbai
Summary
I am a seasoned professional with six years of experience in hospital management, now transitioning to a career in business analysis. My background in healthcare has honed my skills in process optimization, data analysis, stakeholder collaboration and effective decision making. I am excited to leverage this experience to bring a fresh perspective and contribute to business success through effective analysis and problem-solving.
Overview
8
8
years of professional experience
Work History
Operations Executive
Apollo Hospitals
Navi Mumbai
01.2018 - 12.2021
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Coordinated with other healthcare providers concerning estimation and discharges of patients.
TPA Coordinator
MGM Hospital
Navi Mumbai
01.2016 - 12.2017
- Responsible for processing the case as per policy terms & condition of various insurance companies.
- Coordinating with insurance company for the approvals.
- Handling the grievance related to the rejection/ denial of the Cashless request.
- Patient / relative query handling .
- Collaboration with medical staff for query resolution.
- Coordinating with floor in charge and discharge coordinator for discharge of insurance patients.
Manager on Duty
Sunshine Hospital
Navi Mumbai
09.2015 - 12.2015
- Responsible for complete management of the entire hospital
- Worked as communication key between hospital & patients.
- Responsible for escalating issues for quick resolution.
- Responsible for assigning duties to the staff.
- Responsible for handling queries and grievances of the patient attendants /visitors
- Maintained patient medical records and transferred file to MRD on regular basis.
- Coordinating with patient relatives regarding billing update and follow -up for recovery of bills.
Summer Intern
Fortis Healthcare
Mumbai
02.2015 - 04.2015
- Studied the Existing Planed Discharge Process and gave recommendation.
- Minimized the incompletion of data as per the JCI standards
Summer Intern
P.D. Hinduja National Hospital and MRC
Mumbai
06.2014 - 09.2014
- Assessed the quality of care and services provided at P.D. Hinduja National Hospital and MRC to improve patient loyalty.
- Computed the Average Waiting Time (AWT) and the factors causing increase in waiting time.
- Optimized the functioning of the department with regards to patient movement.
- Optimized throughput while maintaining and further enhancing the quality through the identification and removal of process waste and delays in the Discharge process.
Education
Post-Graduation - Hospital Management
07.2013 - 03.2015
Bachelor of Science - Biotechnology
07.2009 - 03.2012
Skills
Agile & Waterfall Methodology
Requirement Gathering, Analysis & Documentation
Wireframing & Flow charts
Business Process Improvement & Optimization
Team coordination
BRD & FRD
Use Case Development
Stakeholder Communication & Management
Training
Completed training in Business Analysis.
Timeline
Operations Executive - Apollo Hospitals
01.2018 - 12.2021
TPA Coordinator - MGM Hospital
01.2016 - 12.2017
Manager on Duty - Sunshine Hospital
09.2015 - 12.2015
Summer Intern - Fortis Healthcare
02.2015 - 04.2015
Summer Intern - P.D. Hinduja National Hospital and MRC
06.2014 - 09.2014
IES Management College And Research - Post-Graduation , Hospital Management
07.2013 - 03.2015
Mumbai University - Bachelor of Science, Biotechnology
07.2009 - 03.2012