Summary
Overview
Work History
Education
Skills
Accomplishments
Extracurricular Activities
Summer Internship
Projects
Disclaimer
Interests
Timeline
Generic
Aarti Verma

Aarti Verma

Process Associate
Delhi

Summary

Highly motivated, results-oriented professional with excellent communication skills, proven leadership abilities and extensive international experience in customer service.

Overview

6
6
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Process Associate

Genpact India Private Limited
Gurugram
12.2023 - 06.2024

• Responded to customer queries and customer’ concern.

• Managed over 50 customer calls per day.

• Performed other support/admin tasks as assigned.

• Maintained accountability and quality standards on tasks assigned.

Process Specialist

Wipro Limited
Gurugram
02.2022 - 09.2023
  • Contributing to development and implementation of various SOP processes
  • Ensured hassle-free and smooth onboarding experience for candidates.
  • Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.
  • Managed over 60 customer calls per day.

Ground Staff

IndiGo Airlines
New Delhi
08.2018 - 02.2022
  • Taking care of each passenger until they board aero plane.
  • Assisted passengers with checking in luggage, providing safety-related information, confirming reservations, and selling tickets.

Education

Master of Business Administration, First Class - Human Resources Management

IP University
New Delhi, India
07.2016 - 08.2018

BSc. in Computer Science(Hons), First Class -

Delhi University
New Delhi, India
07.2011 - 07.2015

Skills

  • Teamwork

  • Customer Service

  • Communication

  • Adaptability

  • Problem Solving

  • Time Management

Accomplishments

  • Received many appreciations from customers for providing best services
  • Got many 6E Clap certificate from supervisors as a reward for my performance
  • Got G3 rating for my performance in Wipro.

Extracurricular Activities

Miss Fresher of my college in IP University.

Got “Miss Compassionate” Title during graduation Participated in the sports meet at IP University.

Coordinated in art and craft of management fest Endeavor at IP University 

Coordinated in Business Plan Competition at IP University.

Participated in Pink Marathon race specially organized for promoting education of girls at IP University.

Coordinated in Business Plan competition and international conference at IP University.

Member of Eco club and coordinated with teachers at IP University

Summer Internship

FIITJEE Ltd

Title: Intern

 Brand Promotion: Launch of a new product in education domain, 06/08/23 - 07/31/23,

The project was based on the research done on promotion strategies used for the New Olympiad launched.

Responsibilities:

Making students and school principals aware about New Olympiad.

Visiting different Schools of Delhi Area

Follow up on phone.

Handling all backend work.


Projects

ICEBERG FOODS LIMITED

Customer Service Executive

Duration : 3 Months

Responsibilities:

Analyzing the marketing strategies for handling the Customers Of FMCG industry.

Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

Disclaimer

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars and if given a chance I would leave no stone unturned complete the task assigned to me.

Interests

Swimming

Travelling

Cooking

Timeline

Process Associate

Genpact India Private Limited
12.2023 - 06.2024

Process Specialist

Wipro Limited
02.2022 - 09.2023

Ground Staff

IndiGo Airlines
08.2018 - 02.2022

Master of Business Administration, First Class - Human Resources Management

IP University
07.2016 - 08.2018

BSc. in Computer Science(Hons), First Class -

Delhi University
07.2011 - 07.2015
Aarti VermaProcess Associate