A Arun Aravind

Experienced Call Center Quality Analyst with a professional demeanor, exceptional communication and interpersonal skills. Expertise in evaluating verbal and written customer interactions, providing coaching to agents for superior service. Quickly acquires product knowledge to effectively support customers. Aims to contribute to the success of a globally respected company.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, quality management. Dedicated to complete knowledge of motor insurance and services for optimized customer service.

• Awarded the Concentrix Star Award for 3 consecutive quarters for exemplary performance
• Recognized as the best Quality Analyst in Concentrix Vizag for the month of June’17 and July ‘17
• Frequently appreciated and awarded by the Client ( Maruti Insurance) for the overall contribution to improve the Quality Score

• Father's Name: Aravindakshan Pillai
• Mother's Name: K Geetha
• Title: Quality Analyst- Maruti Suzuki Insurance Broking LTD
• Date of Birth: 10/30/92
• Nationality: Indian
• Marital Status: Single

• Good knowledge of MS Excel, MS Office and MS Power point
• Good Knowledge about the 7 Quality Tools used to reduce the Fatal Errors and improve the Quality of calls in the Customer Service BPO
• Extensive use of computers in various areas of work.

Six sigma yellow belt