Aarushi Sharma

• MVP ODP Sales EMEA Q4 FY22
• Top contributor in ODP Sales EMEA Q4 FY22 with annual quota attainment of 297%
• Achieved MVP ODP Sales EMEA Q1 FY23
• Met or exceeded sales objectives on consistent basis to drive company growth.

I am a part of the Global Business Unit - Oracle – EMEA team. I am responsible for Oracle Linux & VM Support Licensing in UK & Ireland region.

• Sell Oracle Unbreakable Linux Support program (different levels) to companies having any flavour of Linux implementation to securing their IT investments.
• Deliver sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
• Build and strengthen long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Leveraging Resources- Sales Consultants throughout the Sales Division
• Developed deep knowledge of customer businesses and evaluate client needs and developed tailored solutions to increase positive customer ratings.
• Research emerging industry trends, applications, and concepts to enhance products and services.
• Work closely with Channel Partners to drive revenue growth
• Educated clients on new products or services to increase customer engagement with brand.
• Retention of accounts in EMEA region and responsible for showing value to the customer so that they renew and upgrade the existing contracts.
• Quarterly Business Reviews with the existing customers to ensure customer satisfaction and keep engagements on schedule and to understand the future roadmaps

• Consistently achieved Sales Recognition Awards during my tenure at Cvent
• Earned promotion into role following continued success in progressive roles, from Sales Representative to Senior Sales Representative to Client Account Manager.
• Recognized as a Game Changer in 2017 for increasing the overall adoption of the tool in Eastern Europe Market.
• Recognized as the Most Valuable Player in Q3 2018
• Solicited new business opportunities in the market by contacting prospective customers including ATS Markus and Intas Pharmaceuticals Ltd.
• Recognized as a Team Player several times and achieved the highest Quality Scores consistently over the last 4+ years at Cvent.
• Helped generate leads for direct sales for them to close ~$200K in new booked business.
• Increased sourcing volume by 25% by delivering effective training sessions to event and meeting planners and teaching out clients informing them about software updates.
• Enhanced business growth through new customer acquisition, customer retention and growth opportunities with current customer base despite sluggish economy.

I handled over 250 accounts for all the third-party partners for Cvent's Sourcing and Housing solutions.

Key Role:

• Identify, engage, plan, enhance and develop service management methodology to support new clients in APAC and AMEA region.
• Demonstrated Cvent’s Software solutions and products to show potential customers benefits and advantages and encourage purchases to help them streamline internal process
• Accountable for negotiation of product pricing and preparing service order agreements for closing deals.
• Ensure clients adhere to implementation timelines and track progress in timely manner.
• Plan and execute Client Success Reviews and resolve issues and ensure highest level of quality service by coordinating with other teams.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.

• Market Cvent's tool to venue contacts and event industry professionals. Assist in developing new ways to increase product adoption levels by users and therefore, help to streamline the event planning process in APAC and EMEA markets.
• Account management with outcome of increased customer satisfaction and increase in retention and account growth.
• Analyze performance data and findings and provide advise to increase clients Cvent knowledge and ensure optimal usage of their Cvent account.
• Trained, coached, and mentored new sales associates for maximum performance.
• Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.

• Identifying data integrity issues and enforcing all company approved policies and procedures and Identifying and reporting outliers.
• Providing feedback to the agents and gauge improvement in the performance and providing recommendations for improvement based on the discovered issues caused by various factors.
• Initiating corrective steps and looking for ways to improve quality based on timely analysis.
• Performing Root Cause Analysis on the customers' feedback and the compliance metrics

• British Telecom- Handling Customer's queries on Public Switched Telephony Network (PSTN),BT Broadband, BT Infinity and BT Vision.