Akanksha Srivastava
Greater Noida
Summary
A dedicated and goal-oriented professional with experience in customer service, sales, and team support. Recognized for outstanding performance in chat analysis and customer engagement. Seeking to re-enter the workforce and leverage my skills in customer interaction, team collaboration, and service management.
Work History
Senior Chat Analyst
Tech Mahindra
- Managed and resolved customer inquiries efficiently through chat support
- Collaborated with cross-functional teams to ensure seamless customer service
- Trained and supported new team members.
Chat Analyst
Eclerx Services Ltd
- Handled customer queries through chat with a focus on quality service and satisfaction
- Appointed as floor support, assisting peers with complex cases and resolving escalations
- Awarded the "Super Achiever Award" for exceptional performance
- Received multiple appraisals for contributions to improving service delivery.
Sales Executive
HDB Financial Services Ltd.
- Promoted financial products and services to customers, meeting sales targets
- Maintained strong relationships with clients and provided excellent customer service.
Education
Bachelor of Computer Applications (BCA) -
06.2018
Higher Secondary School (HSSC) From CBSE -
06.2015
Secondary School Certificate (SSC) From CBSE -
01.2013
Skills
- Customer Service & Engagement
- Team Collaboration & Support
- Chat Support & Analysis
- Sales & Client Relationship Management
- Problem-Solving
- Communication Skills
Personal Information
- Date of Birth: 04/06/1997
- Marital Status: Married
Awards
- Super Achiever Award, Eclerx Services Ltd
- Multiple appraisals for outstanding performance, Eclerx Services Ltd
Disclaimer
I hereby declare that the information provided above is accurate to the best of my knowledge.
Timeline
Senior Chat Analyst - Tech Mahindra
Chat Analyst - Eclerx Services Ltd
Sales Executive - HDB Financial Services Ltd.
MCRPV University - Bachelor of Computer Applications (BCA),
Dayawati Modi Academy - Higher Secondary School (HSSC) From CBSE,
Dayawati Modi Academy - Secondary School Certificate (SSC) From CBSE,
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