Summary
Overview
Work History
Education
Skills
Projects
Accomplishments
Certification
Timeline
AdministrativeAssistant
Aarushi Shrivastava

Aarushi Shrivastava

Delhi

Summary

Experienced finance professional with expertise in fraud detection and prevention, process optimisation, & stakeholder collaboration. Proven track record in leading operational improvements & implementing strategic initiatives. Strong analytical skills coupled with a commitment to excellence & innovation.

Overview

5
5
years of professional experience
3
3
Certification

Work History

Master Accountant Fraud Specialist

American Express
01.2024 - Current
  • Prepare ad-hoc fraud reports regarding suspicious activity, incidents, and key measurements of the fraud program
  • Investigate and review suspicious activities for more than 1000+ customers, including at Onboarding, and escalate to appropriate teams when necessary
  • Identify trends and patterns around 200+ in fraud activity and suggest rule and policy changes to assist with preventing fraud
  • Proficiency with accounting software, data analysis tools, and fraud detection technologies with software such as Excel, SQL, data visualization tools, and specialized fraud detection software.
  • Managed and trained 15+ team members to enhance department performance and increase operational efficiency.
  • Streamlined processes for improved efficiency and productivity.

Senior Accountant Fraud Specialist

American Express
01.2023 - 01.2024
  • Investigate and review suspicious customers' activities, including at Onboarding, and escalate to appropriate teams when necessary
  • Leverage expert business knowledge to identify process and strategy deficiencies, and provide recommendations for operational improvement
  • View fraud issues from a customer perspective and drive operational enhancements for our customers.
  • Documented investigative findings in reports.
  • Performed data analysis using various software tools for pattern detection.
  • Assessed potential losses from detected fraudulent activities.
  • Implemented effective policies and procedures for managing risks.

Senior Analyst

Natwest Group
10.2019 - 12.2022
  • Working with internal stakeholders to develop follow-up strategies and implementing new projects
  • Creating data reports, process flow charts, and SOPs required by the top management
  • Development and Automation of the new reports on VBA
  • Authorizing and investigating all transactions to defined KPIs
  • Working knowledge of KYC/Compliance/AML procedures and standards
  • Reviewing processes which could be enhanced customer experience by delivering 10+ YES checks within the process.

Education

MBA -

NMIMS - School For Continuing Education
01-2024

Bachelor in Commerce -

SRM University
01.2019

Skills

  • MS Excel
  • MS Word
  • MS Powerpoint
  • MySQL
  • Power BI
  • Canva
  • Performance monitoring
  • Problem Solving
  • Data Analysis

Projects

  • Worked hand in hand with top management to ensure the fraud case inventory is minimised EPIC ZERO .
  • Collaborated closely with the technology team to streamline and automate a key Ulster PBB process.
  • Led migration from paperwork to digital, improving account opening for enhanced customer service efficiency.
  • Initiated and organised "Fun Fridays" events for team bonding and employee engagement, fostering a positive workplace culture.

Accomplishments

  • Hit and exceeded department KPIs by 20% for 7 months in a row.
  • Award of Excellence in Academics - University Rank Holder 3rd place
  • Managed to reduce customer complaints by 10% using collected data to perform a forecast analysis of when customer would churn.

Certification

  • Power BI Data Analyst (Microsoft)
  • The Complete SQL Bootcamp: Go from zero to hero (Udemy)
  • Six Sigma White Belt Certification (American Express)

Timeline

Master Accountant Fraud Specialist

American Express
01.2024 - Current

Senior Accountant Fraud Specialist

American Express
01.2023 - 01.2024

Senior Analyst

Natwest Group
10.2019 - 12.2022

MBA -

NMIMS - School For Continuing Education

Bachelor in Commerce -

SRM University

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Aarushi Shrivastava