HANMANTH DANDUGULA
Senior Fraud Claims Specialist
Hyderabad
Summary
Professional claims specialist with strong record in handling and resolving complex claims efficiently. Adept at analyzing data, identifying discrepancies, and providing solutions that drive positive outcomes. Effective team collaborator with focus on achieving results and adapting to evolving requirements. Skilled in negotiation, customer service, and regulatory compliance, consistently ensuring accuracy and fairness.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
Work History
Senior Fraud and Claims Specialist
Wells Fargo India Solutions Pvt Ltd
01.2018 - Current
- End -to - End knowledge in cards and disputes and resolution
- Managing Daily Operational Activities Accurately within the TAT
- Being a part of Fraud and Claim Management department, we perform day to day activities of Investigating Fraud and Non-Fraud of VISA Debit Card and ACH Transactions
- Work according with the policy and procedures set by REG-E and NACHA Guidelines
- Detect fraudulent activities and communicate through the appropriate channels
- Verify transactions with client data and taking appropriate action
- Deep understanding on different types of regulations like Reg E,Reg Z
- Worked on Unauthorized, Revocation, Double Posting, Miscellaneous scenario claims
- Analyzing and preparing the summary of charge backs and refunds
- Ensure confidentiality of all information collected during investigation
- Investigating the fraudulent or compromised accounts to prevent the charge backs
- Reviewing and verifying all interest and fees that have been charged to the customer and reversing the valid one to the Customer Account
- Perform research via external and internal sources (Hogan, Claims, Etran, CAC tool, ACH history)
- Guaranteeing Quality and Timely Service by Resolving Disputes of Customers
- Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Policy
- As we are from dynamic process we will be deals with different types of LOBs
- If required will be reach out to onshore partners to escalate Rare scenarios
- Feedback received from on shore team will be transfer to the team members
- Recently moved to the new migration Called escalations (working as a escalation representative for different types of LOB's)
- Also dealing with high rated customers
- Deals with complaints from high rated customers
- Top performer in the Team and maintained 100% consistency in quality & production
- Top performer for the 2023 year and received excellence award
- Continuously stood in top 5 performers for all quarters across the year
- Recognized as best performer for the couple months in the year
- Based on my performance I was cross trained to the migration team called project -1 for the Quality check for control and decision reports
- Participated in urjja 2020 and 2023 got gold medals in shortcut and discuss throw games
- Also participated in kabaddi and won gold medal
- Played for CSBB cricket tournament won the final trophy and took 3 wickets in the match
- Also played for the state kabaddi tournament
- Myself I am a State level kabaddi player and played for inter state level kabaddi tournaments for Telangana
- Continues support to the newly trained team members in clearing doubts as subject matter expert
- Floor support to clear the doubts of the other team members in control & decision reports
- As I am from Project - 1 Team I have Trained 2 batches in the Migration process called project-1 Team successfully and they are in OJT now
- Conducted Error analysis On weekly basis to ensure team members are not repeating common error while processing
- If I come across different scenario will be reaching to onshore partners and get clarified and same feedback shared with the team members in the Team meetings
- I gave valuable feedback to team members regarding process knowledge
- Mentioned professionalism by working on weekends and stretching on regular basis to meet the SLA and business requirements
- I did audit for nee OJT teams
- Apart from the process & Training I worked as Risk spoc to conduct internal team audits
- Example system drives cleanup and no customer data
- Conducted team huddles in the absence of FLM.(manager)
- Conducted team engagement activities, refreshment session and fun activities in the low volume and in weekends
- Also worked as L&D Training Spoc and ensuring team members to complete assign training in time
Education
MBA -
St.mary institute for enjineering and technology
Hyderabad11.2017
B.COM(CS) - undefined
Sandeepani Degree College
Intermediate - undefined
Sandeepani Junior College
SSC(10th) - undefined
Sree saraswathi Shishu mandir
Skills
MS Word
Awards And Rewards
- Top performer in the Team and maintained 100% consistency in quality & production.
- Top performer for the 2023 year and received excellence award.
- Continuously stood in top 5 performers for all quarters across the year.
- Recognized as best performer for the couple months in the year.
- Cross trained to the migration team called project -1 for the Quality check for control and decision reports.
- Participated in urjja 2020 and 2023 got gold medals in shortcut and discuss throw games.
- Participated in kabaddi and won gold medal.
- Played for CSBB cricket tournament won the final trophy and took 3 wickets in the match.
- Played for the state kabaddi tournament.
- State level kabaddi player and played for inter state level kabaddi tournaments for Telangana.
Activities
- Continues support to the newly trained team members in clearing doubts as subject matter expert.
- Floor support to clear the doubts of the other team members in control & decision reports.
- Trained 2 batches in the Migration process called project-1 Team successfully.
- Conducted Error analysis on weekly basis to ensure team members are not repeating common errors while processing.
- Reached out to onshore partners for clarification on different scenarios and shared feedback with team members.
- Provided valuable feedback to team members regarding process knowledge.
- Worked on weekends and stretched on regular basis to meet the SLA and business requirements.
- Conducted audits for new OJT teams.
- Worked as Risk SPOC to conduct internal team audits.
- Conducted team huddles in the absence of FLM (manager).
- Conducted team engagement activities, refreshment sessions, and fun activities during low volume and weekends.
- Worked as L&D Training SPOC ensuring team members complete assigned training on time.
Disclaimer
I hereby declare that the above information furnished by me is true to the best of my knowledge and I bear the responsibility for the correctness of the above mentioned articles.
Timeline
Senior Fraud and Claims Specialist
Wells Fargo India Solutions Pvt Ltd
01.2018 - Current
B.COM(CS) - undefined
Sandeepani Degree College
Intermediate - undefined
Sandeepani Junior College
SSC(10th) - undefined
Sree saraswathi Shishu mandir
MBA -
St.mary institute for enjineering and technology
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