Client-centric with excellent communication skills and a problem solver, I would like to leverage my experience in the travel/Customer service domain
Overview
18
18
years of professional experience
Work History
Trainer
Eduglobe School of Learning
10.2023 - 06.2025
Training students in international travel and tourism- mostly IATA diploma course.. Also, conducting assessments and providing feedback to students. Creating content on tourism, and also providing sales support.
Auditor for Revenue Processing Centre
Arrivia
Mumbai
07.2022 - 09.2023
Audit all incoming cruiseline bookings in terms of member info/ sailing info/payment info and securing booking and payments within the deadline
Purchasing member Insurance and securing agency profits
Responding to payment reminders to the concerned team
Responding to any queries by the sales team
Associate for a Leading International Airlines Process
Wipro
Mumbai
04.2019 - 11.2019
Customer support for airline reservation and hotel bookings for one of the best airlines in the world
Senior Associate- LifeSciences Analytics Team
Cognizant Technology Solutions
Bangalore
06.2014 - 02.2016
Team Lead, Mentoring and appraisal
Project Management and creating RFPs
RFP creation, continuous service improvements, to drive significant dollar savings for the business through lean techniques.
On site Partner Interaction
Assistant Manager: Analytics-Life Sciences
Genpact
Bangalore
05.2012 - 06.2014
Soft lead for junior team members
Managing projects independently (ad hoc/regular reporting, descriptive/Predictive analytics)
Business Analyst: Analytics-LifeSciences and Healthcare
Genpact
Bangalore
04.2009 - 04.2012
Process/Project transitions/Trainings at Client Location on syndicated Life Science data sources like IMS, WK etc.
Stakeholder /Client engagement to understand business/system/data requirements; project scoping ,creating process flows and data models, detailed documentation of transition/training plan, conceptualizing reporting solutions
Knowledge management
Trainings to new team members on SQL, SAS, Excel/Healthcare
Analyst
Genpact
Bangalore
07.2007 - 03.2009
Data/Reporting Analyst for Financial Service Operations Team
Education
IATA diploma in Foundation in Travel and Tourism with Amadeus -
Eduglobe School of Learning
Mumbai
06-2019
Bachelor of Engineering - Information Technology
Fr. Conceicao Rodrigues College of Engineering
Bandra, Mumbai
08-2007
Class XII - Science
Sathaye College
Mumbai, Maharashtra State Board
06-2003
Class X -
Shri M.B.High School(from Std 6-10)
Mumbai,Maharashtra State Board
06-2001
Arangetram - Bharatnatyam
Vandanalaya Music And Dance Academy
Mumbai
02-1995
Skills
Excellent interpersonal skills, Take charge attitude, managing client/stakeholder relationships, team Lead, GDS(Amadeus) knowledge, IATA certified
Awards
Arrivia
Jul'23-Won a team contest of $75 for being the topmost performer for the period of 1st June 2023-15th June,2023
Cognizant Technology Solutions
Nov'15: For Life Sciences “Best Team activity– for organizing and conceptualizing analytics wide “Associate Connect ” Leadership level workshops,
Sep'15: For Continuous Service Improvement Contribution,
Aug'15: For Leading and collaborating on a New Analytic Capability (on Contract Management),
Aug'15: LifeSciences EDGE Award for driving best contribution towards Life Science Knowledge Management (Case Studies, RFPs, POVs, Business Insight studies),
Jun'15:Cognizant Outreach Program, Letter of Appreciation and lunch with the Cognizant senior Leadership Team for volunteering and being part of the organizing committee for the annual Talent Hunt festival. Letter of Appreciation by Leadership team for “BE a Teacher” with Outreach Programme,
Dec'14: Applause Award for excellence in project execution,
Genpact
Q3'13: Silver Team Award for best execution of Project using Time Series Forecasting in SAS,
Q2'12:Silver Team award for best business implementation of Project (on Time Series Forecasting),
Q3'11: Team Lean Project award for successful completion of a Lean Project that resulted in significant dollar saving for the business- received client appreciation and sign–off,
Q2'11: Bronze Award for successfully organizing the Analytics wide Sports Meet (for 1000+ employees),
Q4'10: Silver Team award Project for Best Project(developing an Integrated Payer Platform: SAS/SQL Server as part of the Managed Markets Research team),
Q4'09: Bronze Award for scaling up and stabilizing a new engagement with a global Pharmaceutical Major within a short span of time,
Q4'08:Team Lean Project Award for creating a significant dollar impact for the client through lean techniques- received client appreciation and sign–off,
Q4'07: Bronze Award for scaling up and successfully transitioning the existing project/process
Extracurricular Activities
Jan’15-Feb’16:Cognizant Outreach Programme-Teacher, Mentor, Volunteer for NGO School Children, Managed 20+POCS, Event Organizer for 1000+ students for the annual Talent Hunt
Aug’15 Trekking at 14400 ft. India hikes
Sep’14:Winner of Intra–corporate table tennis Singles tournament–Cognizant Analytics
Jun’13:Part of the Organizing team/SPOC/Singer for World Music Day at Genpact
2012:Initiated and organized the Organization wide Annual Sports Meet at new Office location for 300+ employees- Genpact
I have won multiple awards at intra- and inter-corporate table tennis championships, and was part of the corporate badminton team at Genpact
As part of the cultural team, I helped organize the annual cultural event at Genpact
Timeline
Trainer
Eduglobe School of Learning
10.2023 - 06.2025
Auditor for Revenue Processing Centre
Arrivia
07.2022 - 09.2023
Associate for a Leading International Airlines Process
Wipro
04.2019 - 11.2019
Senior Associate- LifeSciences Analytics Team
Cognizant Technology Solutions
06.2014 - 02.2016
Assistant Manager: Analytics-Life Sciences
Genpact
05.2012 - 06.2014
Business Analyst: Analytics-LifeSciences and Healthcare
Genpact
04.2009 - 04.2012
Analyst
Genpact
07.2007 - 03.2009
IATA diploma in Foundation in Travel and Tourism with Amadeus -
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