Summary
Overview
Work History
Education
Skills
Awards
Extracurricular Activities
Timeline
Generic
Aarya Hegde

Aarya Hegde

Mumbai

Summary

Client-centric with excellent communication skills and a problem solver, I would like to leverage my experience in the travel/Customer service domain

Overview

18
18
years of professional experience

Work History

Trainer

Eduglobe School of Learning
10.2023 - 06.2025
  • Training students in international travel and tourism- mostly IATA diploma course.. Also, conducting assessments and providing feedback to students. Creating content on tourism, and also providing sales support.

Auditor for Revenue Processing Centre

Arrivia
Mumbai
07.2022 - 09.2023
  • Audit all incoming cruiseline bookings in terms of member info/ sailing info/payment info and securing booking and payments within the deadline
  • Purchasing member Insurance and securing agency profits
  • Responding to payment reminders to the concerned team
  • Responding to any queries by the sales team

Associate for a Leading International Airlines Process

Wipro
Mumbai
04.2019 - 11.2019
  • Customer support for airline reservation and hotel bookings for one of the best airlines in the world

Senior Associate- LifeSciences Analytics Team

Cognizant Technology Solutions
Bangalore
06.2014 - 02.2016
  • Team Lead, Mentoring and appraisal
  • Project Management and creating RFPs
  • RFP creation, continuous service improvements, to drive significant dollar savings for the business through lean techniques.
  • On site Partner Interaction

Assistant Manager: Analytics-Life Sciences

Genpact
Bangalore
05.2012 - 06.2014
  • Soft lead for junior team members
  • Managing projects independently (ad hoc/regular reporting, descriptive/Predictive analytics)
  • On site /Client Interactions
  • Creating Process/Project documentations, Utilization trackers

Business Analyst: Analytics-LifeSciences and Healthcare

Genpact
Bangalore
04.2009 - 04.2012
  • Process/Project transitions/Trainings at Client Location on syndicated Life Science data sources like IMS, WK etc.
  • Stakeholder /Client engagement to understand business/system/data requirements; project scoping ,creating process flows and data models, detailed documentation of transition/training plan, conceptualizing reporting solutions
  • Knowledge management
  • Trainings to new team members on SQL, SAS, Excel/Healthcare

Analyst

Genpact
Bangalore
07.2007 - 03.2009
  • Data/Reporting Analyst for Financial Service Operations Team

Education

IATA diploma in Foundation in Travel and Tourism with Amadeus -

Eduglobe School of Learning
Mumbai
06-2019

Bachelor of Engineering - Information Technology

Fr. Conceicao Rodrigues College of Engineering
Bandra, Mumbai
08-2007

Class XII - Science

Sathaye College
Mumbai, Maharashtra State Board
06-2003

Class X -

Shri M.B.High School(from Std 6-10)
Mumbai,Maharashtra State Board
06-2001

Arangetram - Bharatnatyam

Vandanalaya Music And Dance Academy
Mumbai
02-1995

Skills

  • Excellent interpersonal skills, Take charge attitude, managing client/stakeholder relationships, team Lead, GDS(Amadeus) knowledge, IATA certified

Awards

Arrivia

  • Jul'23-Won a team contest of $75 for being the topmost performer for the period of 1st June 2023-15th June,2023

Cognizant Technology Solutions

  • Nov'15: For Life Sciences “Best Team activity– for organizing and conceptualizing analytics wide “Associate Connect ” Leadership level workshops,
  • Sep'15: For Continuous Service Improvement Contribution,
  • Aug'15: For Leading and collaborating on a New Analytic Capability (on Contract Management),
  • Aug'15: LifeSciences EDGE Award for driving best contribution towards Life Science Knowledge Management (Case Studies, RFPs, POVs, Business Insight studies),
  • Jun'15:Cognizant Outreach Program, Letter of Appreciation and lunch with the Cognizant senior Leadership Team for volunteering and being part of the organizing committee for the annual Talent Hunt festival. Letter of Appreciation by Leadership team for “BE a Teacher” with Outreach Programme,
  • Dec'14: Applause Award for excellence in project execution,

Genpact

  • Q3'13: Silver Team Award for best execution of Project using Time Series Forecasting in SAS,
  • Q2'12:Silver Team award for best business implementation of Project (on Time Series Forecasting),
  • Q3'11: Team Lean Project award for successful completion of a Lean Project that resulted in significant dollar saving for the business- received client appreciation and sign–off,
  • Q2'11: Bronze Award for successfully organizing the Analytics wide Sports Meet (for 1000+ employees),
  • Q4'10: Silver Team award Project for Best Project(developing an Integrated Payer Platform: SAS/SQL Server as part of the Managed Markets Research team),
  • Q4'09: Bronze Award for scaling up and stabilizing a new engagement with a global Pharmaceutical Major within a short span of time,
  • Q4'08:Team Lean Project Award for creating a significant dollar impact for the client through lean techniques- received client appreciation and sign–off,
  • Q4'07: Bronze Award for scaling up and successfully transitioning the existing project/process

Extracurricular Activities

  • Jan’15-Feb’16: Cognizant Outreach Programme-Teacher, Mentor, Volunteer for NGO School Children, Managed 20+POCS, Event Organizer for 1000+ students for the annual Talent Hunt
  • Aug’15 Trekking at 14400 ft. India hikes
  • Sep’14:Winner of Intra–corporate table tennis Singles tournament–Cognizant Analytics
  • Jun’13:Part of the Organizing team/SPOC/Singer for World Music Day at Genpact
  • 2012:Initiated and organized the Organization wide Annual Sports Meet at new Office location for 300+ employees- Genpact
  • I have won multiple awards at intra- and inter-corporate table tennis championships, and was part of the corporate badminton team at Genpact
  • As part of the cultural team, I helped organize the annual cultural event at Genpact

Timeline

Trainer

Eduglobe School of Learning
10.2023 - 06.2025

Auditor for Revenue Processing Centre

Arrivia
07.2022 - 09.2023

Associate for a Leading International Airlines Process

Wipro
04.2019 - 11.2019

Senior Associate- LifeSciences Analytics Team

Cognizant Technology Solutions
06.2014 - 02.2016

Assistant Manager: Analytics-Life Sciences

Genpact
05.2012 - 06.2014

Business Analyst: Analytics-LifeSciences and Healthcare

Genpact
04.2009 - 04.2012

Analyst

Genpact
07.2007 - 03.2009

IATA diploma in Foundation in Travel and Tourism with Amadeus -

Eduglobe School of Learning

Bachelor of Engineering - Information Technology

Fr. Conceicao Rodrigues College of Engineering

Class XII - Science

Sathaye College

Class X -

Shri M.B.High School(from Std 6-10)

Arangetram - Bharatnatyam

Vandanalaya Music And Dance Academy
Aarya Hegde