Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Aarya Joshi

Aarya Joshi

Pune

Summary

Dedicated Automobile professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Customer Relationship Manager

Shaw Ather (Maks Ev Pvt.Ltd)
04.2023 - Current
  • Responsible for overall CRM Operation
  • Handling Ameyo facebook insta salesforce and Dms software for Complete team
  • Walking register Tracker
  • DMS tickets data
  • Maintain Delivery tracker
  • Monthly MIS Tracker for complete CR Dept
  • CR Dept includes: Floor Hostess/ 4 Cre’s/delivery Coordinator
  • Service Complaints /IVR
  • Escalation Customer complaints & Resolutions
  • Customer Delight Delivery process.
  • Created customer support strategies to increase customer retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Accessories Incharge

B U Bhandari Auto Pvt Ltd. (Morris Garages)
03.2021 - 04.2023
  • Coordinates with sales team to improve the value added services with the sales target
  • Maintaining relationship with clients by providing support information and guidance
  • Selling the product by establishing contact and developing relationship with prospect
  • Maintaining the quality service by establishing and enforcing organization standard
  • Always supporting the sales team for their stock requirements
  • Try to complete every month’s target ratio respective sales target
  • Keep self-updated by new products.

PCA() In-charge

B. U. Bhandari Automotive Pvt. Ltd (TRIUMPH Motorcycles)
04.2014 - 10.2018
  • Started as Showroom Hostess at the newly inaugurated Triumph Showroom
  • Trained at Triumph India, Delhi for Triumph Super bike sales
  • Managed to sale 25+ Super bikes in the first year along with regular responsibility of showroom Hostess
  • Gradually developed the skill to sell Triumph Merchandise (clothing) and Accessories to new bike
  • Buyer to assist services manager to book service appointments and convey bikes status to customer
  • Having developed good rapport with existing customers and the skill to handle PCA was promoted as PCA In-charge and Service assistant in June 2015.

Education

Diploma in Fashion designing -

ITI, Aundh

B Com -

Pune University
01.2015

H S C -

01.2012

S S C -

01.2010

Skills

  • Performance Improvement
  • Customer Service
  • Revenue Forecasting
  • Client Account Management
  • Effective leader
  • Customer Service Management

Personal Information

Marital Status: Married

Languages

Marathi
Hindi
English

Timeline

Customer Relationship Manager

Shaw Ather (Maks Ev Pvt.Ltd)
04.2023 - Current

Accessories Incharge

B U Bhandari Auto Pvt Ltd. (Morris Garages)
03.2021 - 04.2023

PCA() In-charge

B. U. Bhandari Automotive Pvt. Ltd (TRIUMPH Motorcycles)
04.2014 - 10.2018

Diploma in Fashion designing -

ITI, Aundh

B Com -

Pune University

H S C -

S S C -

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Aarya Joshi