Aasawari Somwanshi
Pune
Summary
Experienced in ServiceNow Development and Administration with over 3 years of professional IT experience. Strong communication skills and technical expertise used to seamlessly interact with clients and their teams. Seeking a role to fully utilize skills and abilities. Committed to delivering optimal results for the organization with utmost determination.
Overview
3
3
years of professional experience
1
1
Certification
Work History
System Engineer
Infosys
10.2021 - 02.2025
- Working as Service-now Consultant for the implementation of ITIL Process including but not limited to Incident, Problem, Change, Release, Knowledge Management, Release Management and CMDB
- Experience on working with all types of ServiceNow Scripts like Script Include, Business Rule, Client Script, UI Policies, UI Scripts, UI Actions, Access Control Lists etc
- Involved in LDAP and Single-Sign-on Integration
- Using integration with LDAP to create user accounts by importing from Active Directory
- Documented standard operating procedures and guidelines related to usage and administration of ServiceNow platform
- Analyzed user feedbacks and identified areas where further improvement could be done in order to enhance user experience
Education
Bachelor of Engineering - Electronics And Telecommunication
GES’s R. H. Sapat College of Engineering
Nashik, Maharashtra08-2021
Skills
- Incident Resolution Expertise
- Root Cause Analysis
- Access Control Management
- Change Implementation
- Service Level Agreement Management
- Level 2 Technical Support
- Proactive Problem Solving
- Standard Operating Procedures
- User Acceptance Testing
- Knowledge Optimization
- IT Service Management
- Consistent Performance Tracking
- Configuration Management Database Oversight
- IT Operations Management
- Service Management Catalog
Certification
ITIL v4 Certification
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Marathi
Upper intermediate (B2)
Timeline
System Engineer
Infosys
10.2021 - 02.2025
Bachelor of Engineering - Electronics And Telecommunication
GES’s R. H. Sapat College of Engineering
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