Akshay Meghani
Indore
Summary
Results-oriented System Engineer at Tata Consultancy Services, adept at driving SLA adherence and incident resolution. Proficient in ServiceNow and skilled in workflow optimization, I excel in analytical thinking and effective communication. Committed to enhancing operational efficiency, I leverage my expertise to deliver impactful solutions and foster team collaboration.
Overview
5
5
years of professional experience
Work History
System Engineer
Tata Consultancy Services
Indore
01.2021 - Current
- I am a results-driven professional with a strong background in managing SLA/OLA adherence, task prioritization, and incident resolution to ensure timely and efficient service delivery.
- I excel in troubleshooting, performing root cause analysis, and driving process improvements while maintaining strict compliance with SOPs.
- Experienced in using ServiceNow (SNOW) to manage workflows and incidents, I ensure smooth operations and quick resolutions.
- Additionally, I am skilled in creating impactful business presentations and designing streamlined workflows using MS Visio, PowerPoint, and Excel.
- My expertise extends to providing business and HR support, as well as creating wireframes and data flow designs to optimize system functionality.
- With a focus on operational excellence and collaboration, I am committed to delivering high-quality results and contributing to team success.
- Expertise in SLA/OLA Adherence & Task Prioritization
- Incident Resolution & Troubleshooting
- ServiceNow (SNOW) Expertise
- Efficient Task & Workflow Management
- Wireframes and Data Flow Designing
- SOP Compliance & Process Management
- Root Cause Analysis & Issue Resolution
- Business & HR Support
- Other Key Skills: Microsoft Excel, Efficient and Fluent Communication Skills, Skilled in crafting dynamic presentations and designing workflows with MS Visio and PowerPoint.
Education
Master of Computer Applications -
International Institute of Professional Studies
12.2021
Bachelor of Computer Applications -
International Institute of Professional Studies
12.2018
Skills
- SLA and OLA adherence
- Incident resolution and management
- ServiceNow expertise
- Workflow optimization and design
- Root cause analysis
- Data flow design
- Effective communication
- Problem solving
- Team collaboration
- Analytical thinking
- SOP compliance and process management
- Business and HR support
- Microsoft Excel proficiency
- Dynamic presentations with MS Visio and PowerPoint
Hobbies and Interests
- Gym and Fitness
- Cricket
- Reading and Writing
- Photography
Awards
- AZ-900 Azure Fundamentals
- Inter College Open Mic Award Winner 2018
- NFE Fitness Professional Certified
Timeline
System Engineer
Tata Consultancy Services
01.2021 - Current
Master of Computer Applications -
International Institute of Professional Studies
Bachelor of Computer Applications -
International Institute of Professional Studies