Jayavasanth M
System Administration / Desktop Support Engineer
Chennai
Summary
Dynamic System Administrator at Tata Consultancy Services (TCS) with over 2.6 years of experience specializing in Windows Server administration, Active Directory/Entra ID, Office 365, Microsoft Intune, and ServiceNow. Recognized as a Subject Matter Expert (SME) in advanced troubleshooting and process enhancements, consistently delivering innovative solutions that drive operational efficiency. Expertise in incident resolution and system optimization ensures secure and reliable IT operations across diverse enterprise environments. Committed to elevating organizational performance through collaborative teamwork and a relentless pursuit of excellence in IT service delivery.
Overview
2
2
years of professional experience
4
4
Certifications
3
3
Languages
Work History
System Administrator /Desktop Support Engineer
Tata Consultancy Service - Client (Lexmark)
09.2023 - Current
- Keywords: Windows, AD/Entra, M365, Intune, ServiceNow.
- Act as an SME for Windows, AD/Entra ID, M365, Intune, and ServiceNow—supporting L1/L2 with advanced troubleshooting and guidance.
- Oversaw device onboarding/offboarding in ServiceNow CMDB, ensuring data accuracy, compliance, and proper asset lifecycle management.
- Administer AD/Entra (user lifecycle, security groups, GPO), and M365 (Exchange Online, mailbox/DL, baseline licensing).
- Manage Intune (compliance policies, configuration profiles, BitLocker encryption), app deployments, and device health monitoring.
- Enhanced operations in ServiceNow (Inc/Req/Change, CMDB/Asset); created dashboards, SOPs, and KB articles to improve MTTR and service quality.
- Developed PowerShell scripts to automate mailbox access provisioning and reduce manual administrative workload in Exchange environments.
- Delivered weekly ServiceNow workload and performance reports to the Lexmark client, summarizing team efforts, key metrics, and operational insights.
Education
Master of Science - Computer Science
SRM College of Technology
Chennai, India 04.2001 -
Bachelor of Science - Computer Technology
Sri Krishna Arts And Science College
Coimbatore, India 04.2001 -
Skills
Systems & Identity Windows Server & Windows 10/11 Active Directory (Users, GPO) Entra ID (Azure AD) Conditional Access & MFA Cloud print management
Microsoft 365 & Messaging M365 Admin Center Exchange Online & EAC Mailbox & DL Administration Teams/SharePoint (user-level)
Device Management (Intune) Compliance Policies BitLocker / Encryption App Deployments Device Health Monitoring
ITSM & Operations ServiceNow (Inc/Req/Change) CMDB & Asset Management Dashboards / Reporting Runbook / SOPs, KB SLA / OLA Adherence
Networking & Security TCP/IP, VPN, Wi-Fi (troubleshooting) Endpoint Security (basics)
Coding & scripting PowerShell scripting for Exchange Basic knowledge: Java, SQL, Python
TOOLS & REPORTING Excel (Pivot, Lookups), PowerPoint Documentation and Client Presentation
Certification
Artificial Intelligence — Accenture
Timeline
System Administrator /Desktop Support Engineer
Tata Consultancy Service - Client (Lexmark)
09.2023 - Current
Master of Science - Computer Science
SRM College of Technology
04.2001 -
Bachelor of Science - Computer Technology
Sri Krishna Arts And Science College
04.2001 -