Ravi Kumar
Bangalore
Summary
Accomplished IT Professional with 7+ years of experience in IT System admin and IT Helpdesk admin. Skilled in Troubleshooting, incident management, and technical problem-solving. Proven track record of improving On-time resolution rates and customer satisfaction scores.
Overview
9
9
years of professional experience
3
3
Certifications
3
3
Languages
Work History
IT Help Desk-Consultant
AMETEK Instruments India private ltd, Bangalore
12.2022 - 05.2025
- Lead and manage IT Operations for a large federal client, ensuring high-quality service delivery, client satisfaction, and compliance with Service Level Agreements (SLAs).
- Windows (10,11) OS and Windows Server OS Installing, troubleshooting and configuration.
- VPN Client Installation, configuration and troubleshooting. Application INSTALLATION and maintain the software license update.
- O365 Application installation and configuration and Trouble shooting. Microsoft Authenticator Factor installation and Configuration and Troubleshooting.
- Mailbox issues and mail flow troubleshooting. OneDrive sync issues and file recovery. Share point site permissions issues.
- Active directory users and computer management installation, user creation and adding the Groups and Password reset, unlock user id.
- Intune Portal Managing and Troubleshooting.
- Azure AD connect installation and configuration and Troubleshooting.
- Azure Active Directory portal Enterprise applications integration to Single Sign On (SSO) with SAML2.0 and Troubleshooting. App registration service configuration and Troubleshooting.
- Conditional access and Role based access issues finding and Troubleshooting. Password Protection Polices configuration and troubleshooting.
- Azure Virtual machines creation and Configuration and Troubleshooting.
- Azure VNET and Storage (Blob storge, file and Disk) and Data backup resources configuration and Troubleshooting.
- Fixing critical IT Technical issues and helping users when problems arise. Strong Documentation skills to record solutions and create user-friendly guides.
- Answering incoming IT questions from clients and staff in person, over the Phone or Remotely.
- Azure Virtual machines and VNET, storage configuration and Troubleshooting.
- Conditional access and Role based access issues finding and Troubleshooting.
- Enterprise applications integration to Single Sign On (SSO) with SAML2.0 and Open ID Connect. App registration service configuration and Troubleshooting.
- Compliance activity (Antivirus update, SCCM Client healthiness, AD non-compliance, Bit locker issues, Patch updating, Harvest activity).
- Payroll company Name- Newto Solutions Consulting Private Limited.
- Duration:2.5 years
IT Service Desk Engineer
Samsung Semiconductor India Research, Bangalore
02.2022 - 08.2022
- Lead and manage IT Operations for a large federal client, ensuring high-quality service delivery, client satisfaction, and compliance with Service Level Agreements (SLAs).
- Windows (10,11) OS and Windows Server OS Installing, troubleshooting and configuration.
- VPN Client Installation, configuration and troubleshooting. Application INSTALLATION and maintain the software license update.
- O365 Application installation and configuration and Trouble shooting. Microsoft Authenticator Factor installation and Configuration and Troubleshooting.
- Mailbox issues and mail flow troubleshooting. OneDrive sync issues and file recovery. Share point site permissions issues.
- Active directory users and computer management installation, user creation and adding the Groups and Password reset, unlock user id.
- Intune Portal Managing and Troubleshooting.
- Azure AD connect installation and configuration and Troubleshooting.
- Azure Active Directory portal Enterprise applications integration to Single Sign On (SSO) with SAML2.0 and Troubleshooting. App registration service configuration and Troubleshooting.
- Conditional access and Role based access issues finding and Troubleshooting. Password Protection Polices configuration and troubleshooting.
- Azure Virtual machines creation and Configuration and Troubleshooting.
- Azure VNET and Storage (Blob storge, file and Disk) and Data backup resources configuration and Troubleshooting.
- Fixing critical IT Technical issues and helping users when problems arise. Strong Documentation skills to record solutions and create user-friendly guides.
- Answering incoming IT questions from clients and staff in person, over the Phone or Remotely.
- Azure Virtual machines and VNET, storage configuration and Troubleshooting.
- Conditional access and Role based access issues finding and Troubleshooting.
- Enterprise applications integration to Single Sign On (SSO) with SAML2.0 and Open ID Connect. App registration service configuration and Troubleshooting.
- Compliance activity (Antivirus update, SCCM Client healthiness, AD non-compliance, Bit locker issues, Patch updating, Harvest activity).
- Payroll company Name- Zones corporate solutions pvt ltd.
- Duration: 7 months
IT Support Engineer
Mavenir Systems Private Limited, Bangalore
02.2020 - 04.2021
- Lead and manage IT Operations for a large federal client, ensuring high-quality service delivery, client satisfaction, and compliance with Service Level Agreements (SLAs).
- Windows (10,11) OS and Windows Server OS Installing, troubleshooting and configuration.
- VPN Client Installation, configuration and troubleshooting. Application INSTALLATION and maintain the software license update.
- O365 Application installation and configuration and Trouble shooting. Microsoft Authenticator Factor installation and Configuration and Troubleshooting.
- Mailbox issues and mail flow troubleshooting. OneDrive sync issues and file recovery. Share point site permissions issues.
- Active directory users and computer management installation, user creation and adding the Groups and Password reset, unlock user id.
- Intune Portal Managing and Troubleshooting.
- Azure AD connect installation and configuration and Troubleshooting.
- Azure Active Directory portal Enterprise applications integration to Single Sign On (SSO) with SAML2.0 and Troubleshooting. App registration service configuration and Troubleshooting.
- Conditional access and Role based access issues finding and Troubleshooting. Password Protection Polices configuration and troubleshooting.
- Azure Virtual machines creation and Configuration and Troubleshooting.
- Azure VNET and Storage (Blob storge, file and Disk) and Data backup resources configuration and Troubleshooting.
- Fixing critical IT Technical issues and helping users when problems arise. Strong Documentation skills to record solutions and create user-friendly guides.
- Answering incoming IT questions from clients and staff in person, over the Phone or Remotely.
- Azure Virtual machines and VNET, storage configuration and Troubleshooting.
- Conditional access and Role based access issues finding and Troubleshooting.
- Enterprise applications integration to Single Sign On (SSO) with SAML2.0 and Open ID Connect. App registration service configuration and Troubleshooting.
- Compliance activity (Antivirus update, SCCM Client healthiness, AD non-compliance, Bit locker issues, Patch updating, Harvest activity).
- Payroll Company Name- Protech Microsystems India Pvt LTD
- Duration : 1.3 Years
IT Customer Support Engineer
Cognizant Technology solutions, Bangalore
10.2016 - 04.2019
- Lead and manage IT Operations for a large federal client, ensuring high-quality service delivery, client satisfaction, and compliance with Service Level Agreements (SLAs).
- Windows (10,11) OS and Windows Server OS Installing, troubleshooting and configuration.
- VPN Client Installation, configuration and troubleshooting. Application INSTALLATION and maintain the software license update.
- O365 Application installation and configuration and Trouble shooting. Microsoft Authenticator Factor installation and Configuration and Troubleshooting.
- Mailbox issues and mail flow troubleshooting. OneDrive sync issues and file recovery. Share point site permissions issues.
- Active directory users and computer management installation, user creation and adding the Groups and Password reset, unlock user id.
- Intune Portal Managing and Troubleshooting.
- Azure AD connect installation and configuration and Troubleshooting.
- Azure Active Directory portal Enterprise applications integration to Single Sign On (SSO) with SAML2.0 and Troubleshooting. App registration service configuration and Troubleshooting.
- Conditional access and Role based access issues finding and Troubleshooting. Password Protection Polices configuration and troubleshooting.
- Azure Virtual machines creation and Configuration and Troubleshooting.
- Azure VNET and Storage (Blob storge, file and Disk) and Data backup resources configuration and Troubleshooting.
- Fixing critical IT Technical issues and helping users when problems arise. Strong Documentation skills to record solutions and create user-friendly guides.
- Answering incoming IT questions from clients and staff in person, over the Phone or Remotely.
- Azure Virtual machines and VNET, storage configuration and Troubleshooting.
- Conditional access and Role based access issues finding and Troubleshooting.
- Enterprise applications integration to Single Sign On (SSO) with SAML2.0 and Open ID Connect. App registration service configuration and Troubleshooting.
- Compliance activity (Antivirus update, SCCM Client healthiness, AD non-compliance, Bit locker issues, Patch updating, Harvest activity).
- Payroll company Name-VDA Info solution, Bangalore
- Duration : 2.6 Years
Education
Bachelor of technology - Electronics and Communication Engineering
JNTUA University
Inter - 12th
Vijaya Vani Junior college
SSC - 10th
High School
Skills
- Windows Administration
- - Windows client (10, 11) and Windows server Operating system installation and configuration, Troubleshooting
- - Adding the Domain and Computer name, local users and Groups settings Administrator account creation and adding the admin Groups
- - Windows patches updating and Windows LATEST OS version update System Hardware assembling and Drivers updating Manage BitLocker key, Backup the BitLocker recovery key
- - LAN cable and Wi-Fi settings, Troubleshooting Browser, Internet option, Proxy settings
- - Application license updating and VPN, Printer Installation and Troubleshooting Antivirus Installation and Troubleshooting
- Active Directory Administration
- - Users & Groups account creation and Maintenance on Active Directory
- - User Profile creation and adding Group and account locking issues, password reset
- - User account management creation, deletion and assigning permission AD Group MEMBERSHIP
- - Computer Account Move/Enable Restoring a Disabled AD Account, Shared mailbox Group access Distribution Group list mail and Attribute setting Laps UI local admin credentials generating
- O365 Administration
- - O365 admin center adding user and assigning licenses (E3, E5)
- - MFA / Security & Compliance: assist users in MFA setup and basic policy troubleshooting
- - Exchange Online: mailbox issues, transport rules, shared mailbox access, mail flow troubleshooting
- - OneDrive for Business: sync issues, file recovery, permission issues
- - SharePoint Online: site access issues, permissions, file access error
- - Office Apps: activation issues, licensing problems, and performance troubleshooting
- - Generate regular reports on license usage, user activity, and service health
- MAC Support
- - Mac OS installation and configuration and troubleshooting
- - Mac machine vpn configuration and System Preferences settings
- - MS OFFICE installation and software installation, app settings
- Azure Entra ID and Administration
- - Create users and Groups in Azure Entra ID Self Service Password Reset, Smart Lockout, Key Vault
- - Azure AD connect setup and Troubleshooting
- - Enterprises Application integrate to SSO With SAML App Registration using API Permission (OAUTH20)
- - Multifactor Authentication (MFA)Policies and Conditional Access Privileged Identity Management (PIM)
- - Azure Log analytics and Azure Notification
- - Azure virtual machines creation and VNET, Storage and Back up configuration and Troubleshooting
- - Azure Resources Identity and access Management (RBAC and Policy Based)
- Intune Administration
- - Intune Portal Device enrollment with Hash file
- - Intune enroll Device Properties changes like Rename device name, Change primary user and Device Owner ship, change scope Tag
- - Intune Portal find Device Compliance details and Trouble shooting Intune portals find the Bit locker recovery key and LAPS Password Intune Portal Device add Groups like File server Group, Remote Group, Printer Group
Certification
Azure Cloud Administrator (AZ-104) certification
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge and belief.
Timeline
IT Help Desk-Consultant
AMETEK Instruments India private ltd, Bangalore
12.2022 - 05.2025
IT Service Desk Engineer
Samsung Semiconductor India Research, Bangalore
02.2022 - 08.2022
IT Support Engineer
Mavenir Systems Private Limited, Bangalore
02.2020 - 04.2021
IT Customer Support Engineer
Cognizant Technology solutions, Bangalore
10.2016 - 04.2019
Inter - 12th
Vijaya Vani Junior college
SSC - 10th
High School
Bachelor of technology - Electronics and Communication Engineering
JNTUA University
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