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I am an IT assertive with 9 of years’ experience in ICT industry under Management roles ,Java Development, Call Centre, Help Desk, Desktop Technical Support ,System Administration, System Support Engineer and currently an ICT Operational Service in UCC, I am versatile in Customer Support Service, Taking Initiative ,Effective Communication, Enthusiasm, interpersonal and Problem solving Skills, previously i have been awarded as the most customer focused employee in meeting the Sla and Ola and ensuring Customers Satisfactory, I have national diploma from Richfield Graduate Institute of Technologies and currently studying towards my Bsc Hon in IT its completed however still with the Institution due to finance, and I have tenacious and Proactive approach to my work and I am excellent in working with others to achieve a certain objective on time with excellence and sharing knowledge with the team.
Reliable System Support Engineer with comprehensive experience in providing technical support, diagnosing system problems, and implementing effective solutions. Possess strong skills in troubleshooting software issues, managing server infrastructures, and enhancing system performance. Committed to improving network efficiency and achieving customer satisfaction through seamless system operations. In past roles, have successfully reduced downtime, improved system functionality, and enhanced end-user experience.


  Customer Care Representative and Remote Desktop Engineer with over 5 years of experience in delivering exceptional customer service and technical support. Expertise in problem-solving and ITIS systems, achieving over 90% first-call resolution rate. Strong communication skills and ability to multitask in fast-paced environments, enhancing client satisfaction and reducing downtime.
  Dynamic System Engineer with a proven track record in leading cross-functional teams and streamlining processes. Known for achieving 99.9% uptime and mentoring junior engineers to foster innovation and skill development.


Highly experienced Major Incident Manager with over 7.8 years in IT service management and cloud support. Proven track record in effectively managing critical incidents, optimizing resolution times, and leading cross-functional teams in fast-paced environments. Skilled in utilizing ServiceNow, Jira, ITIL best practices, and cloud technologies such as AWS and Azure. Acknowledged for exceptional communication skills, adept stakeholder management, and proactive approach to problem-solving, resulting in decreased downtime and enhanced service delivery.

Utilize my technical qualification and gain creative talents, expertise, professionalism, diligence, and commitment to excellence, so I could add more value to the organization.
Motivated, result oriented highly skilled Senior Consultant with an experience of 18+ years in Enterprise Telecom Solution. Hands on experience on Nortel CS1K, Contact Center and Call Pilot. Basic knowledge of Avaya CM, Media Gateways, Port Network. Expertise in monitoring and logging tools like Service Now, BMC Matrix, Putty IRISnGEN Client, Siebel. Having good knowledge in handling analog, digital & IP phones systems. Ability to understand telephony Network related issues and provide feasible solution for the same. Providing technical support to customer and increase their satisfaction. Experience in an IT organization handling Enterprise Telecom Operation. Knowledge of ITIL accepted practices as it relates to end user computing. Expertise in enterprise systems management (tools and processes).

ADARSH KUMAR SINGH

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B.Tech - Mechanical & Automation Engineering

Senior Secondary - Non-Medical

High School Diploma -

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System Engineer

B.Tech - Mechanical & Automation Engineering

Senior Secondary - Non-Medical

High School Diploma -

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