SATHIESH
Systems Engineer NOC and Production Support
Bengaluru,KA
Summary
NOC and Production Support professional with 6+ years of experience providing NOC, Production and Non-Production Support across IT infrastructure and application environments. Experienced in Major Incident Management, Problem Management and Change Management, with a proactive and reactive approach to identifying operational risks, preventing recurring incidents, resolving production issues and coordinating controlled changes. Strong background in high-severity incident response, monitoring, troubleshooting, service-impact assessment, SLA management, stakeholder communication and cross-functional coordination. Hands-on experience with Azure Portal, AKS monitoring, Splunk, Splunk Observability, Check_MK, AppDynamics, PRTG, SolarWinds, Park My Cloud, IBM Turbonomic and ServiceNow. Developed operational automations using Python, PowerShell and Power Automate, including Splunk log reporting, multi-server service checks, Excel/OneDrive data processing and recurring operational workflows. Experienced in developing React/HTML-based operational health dashboards to improve application and infrastructure health visibility and reporting. Strong in structured troubleshooting, proactive monitoring, reactive incident response, root-cause-oriented problem management, change coordination, technical documentation and continuous improvement within 24x7 NOC and production support environments.
Overview
2
2
Certifications
6
6
years of professional experience
Work History
Systems Engineer – NOC / Incident Management
INFOSYS
04.2022 - Current
- Manage Major Incidents and P1/P2 incidents, assessing business impact and urgency, coordinating resolver teams, leading incident bridge calls and driving timely restoration of services while maintaining SLA commitments.
- Apply both proactive and reactive approaches to Incident and Problem Management, responding to service-impacting issues while identifying recurring patterns and opportunities to prevent future incidents.
- Perform Problem Management activities by analyzing recurring incidents, reviewing operational symptoms and monitoring data, supporting root-cause investigations and coordinating corrective or preventive actions with resolver teams.
- Performed problem management by analyzing recurring incidents, reviewing operational symptoms and monitoring data, supporting root-cause investigations, and coordinating corrective or preventive actions with resolver teams to enhance service reliability.
- Monitor infrastructure and application environments using Splunk, Splunk Observability, Check_MK, AppDynamics, PRTG, SolarWinds, Park My Cloud and IBM Turbonomic, investigating alerts, performance indicators and service-health conditions.
- Perform Azure Portal monitoring and preliminary troubleshooting across production and non-production environments, including alert review, log analysis and resource-level investigation; escalate issues requiring elevated access to the Azure support team.
- Manage incidents, problems and changes through ServiceNow, maintaining accurate operational records, escalation details, implementation information and stakeholder communications.
- Analyzed monitoring information, application/infrastructure alerts, and exported Splunk logs to support incident triage, troubleshoot issues, assess service impact, and conduct problem analysis for operational reporting.
- Provide NOC, Production and Non-Production Support for infrastructure and application environments within a 24x7 operational support model.
- Perform Change Management activities across production and non-production environments, coordinating deployments, patching, scheduled maintenance and other controlled changes in accordance with approval, impact and implementation requirements.
- Apply a proactive approach to Change Management by assessing potential service impact, dependencies and operational risks before implementation, while taking a reactive approach when emergency changes are required to restore or protect services.
- Prepare incident reports, service-impact communications, problem-related analysis and productivity reports while supporting continuous improvement of operational processes.
- Developed PowerShell automation to check and start selected or multiple Windows services across different servers from a jump server, supporting repetitive operational service-management activities.
- Developed React-based health check dashboard to modernize daily collection of application and infrastructure health status, replacing Excel and improving accessibility of critical information.
- Implemented searchable health-status views, RED/AMBER/GREEN categorization and CSV export functionality for operational and management reporting.
- Developed an HTML-based PULSE dashboard prototype covering application health, critical jobs, major issues, deployment status and nightly refreshes using email-derived information and exported JSON data.
- Identify repetitive operational activities, recurring incidents and manual processes suitable for automation or process improvement to improve operational efficiency and service reliability.
Project Engineer
SYMBIOTIC AUTOMATION SYSTEMS PVT. LTD.
06.2020 - 03.2022
- Troubleshot industrial automation systems to resolve technical issues, enhancing client system reliability.
- Investigated system issues and implemented corrective actions while supporting project delivery and technical quality.
- Collaborated with cross-functional teams to resolve automation-related issues and support successful client project execution.
- Collaborated with cross-functional teams to address automation-related issues, facilitating timely project delivery.
Education
B.Tech. - Artificial Intelligence and Machine Learning
12-2028
Diploma - Electronics and Communication
12-2019
Skills
NOC Support
Production Support
Non-Production Support
Major Incident Management
Incident Management
Problem Management
Change Management
Proactive Problem Management
Reactive Incident Response
Proactive Change Management
Reactive Change Management
Incident Triage
Troubleshooting
Root Cause Analysis
Escalation
SLA Management
Deployment Support
Patch & Maintenance Support
Health Checks
Splunk
Splunk Observability
Check_MK
AppDynamics
PRTG
SolarWinds
Park My Cloud
IBM Turbonomic
ServiceNow
Log Analysis
Alert Investigation
Infrastructure Monitoring
Application Monitoring
Capacity/Performance Monitoring
Operational Reporting
Python
PowerShell
Power Automate
React
HTML
CSV Reporting
Excel/OneDrive Automation
Operational Workflow Automation
Microsoft Azure
AKS Monitoring
Azure Alerts
Azure Logs
Resource Troubleshooting
Windows Server
Networking Fundamentals
Ubuntu/Linux
SSH
UFW
Docker
Portainer
Git/GitHub
MySQL Fundamentals
SQL Fundamentals
Cybersecurity/SOC Fundamentals
Certification
Microsoft Certified: Azure Fundamentals (AZ-900)
Certifications & Training
- ITIL Awareness
- Data Privacy Compliance
- Agile Operations
- Privacy by Design
- Cybersecurity in SDLC
- Python
- SQL
- PowerShell
- Networking
- Windows Administration
- ServiceNow
Timeline
Systems Engineer – NOC / Incident Management - INFOSYS
04.2022 - Current
Project Engineer - SYMBIOTIC AUTOMATION SYSTEMS PVT. LTD.
06.2020 - 03.2022
Birla Institute of Technology & Science, Pilani - B.Tech., Artificial Intelligence and Machine Learning
MN Technical Institute - Diploma, Electronics and Communication