Arijit Dhar
Kolkata
Summary
- Customer Care Representative and Remote Desktop Engineer with over 5 years of experience in delivering exceptional customer service and technical support. Expertise in problem-solving and ITIS systems, achieving over 90% first-call resolution rate. Strong communication skills and ability to multitask in fast-paced environments, enhancing client satisfaction and reducing downtime.
- Dynamic System Engineer with a proven track record in leading cross-functional teams and streamlining processes. Known for achieving 99.9% uptime and mentoring junior engineers to foster innovation and skill development.
Overview
9
9
years of professional experience
Work History
System Engineer
TCS
Kolkata
09.2024 - Current
- Streamlined processes, resulting in a 25% cost reduction.
- Designed scalable systems, boosting performance by 30%+
- Led cross-functional teams to improve collaboration and project outcomes
- Streamlined processes to accelerate project delivery timelines
- Achieved 99.9% uptime, enhancing user satisfaction and trust
- Integrated cloud solutions, improving scalability and flexibility
- Mentored junior engineers to cultivate innovation and skill development
- Conducted system audits, ensuring compliance and reliability
Remote Desktop Engineer
TCS
Kolkata
06.2023 - 08.2024
- As a Remote Desktop Engineer at TCS in India, I was responsible for providing technical support and troubleshooting for remote desktop systems. I collaborated with clients to ensure efficient and secure remote connectivity for their business operations. My experience at TCS has allowed me to develop strong communication and problem-solving skills in a fast-paced and dynamic work environment. Responsibilities/achievements: Configured and maintained remote desktop systems, Conducted regular system audits and updates, Provided technical support for remote connectivity issues, Collaborated with cross-functional teams for project implementation, Trained new team members on remote desktop processes, Improved system efficiency by implementing new tools and techniques.
Information Analyst
TCS
Kolkata
05.2019 - 07.2023
- As an Information Analyst at TCS, India from May 2019 to June 2023, I was responsible for analyzing and interpreting data to provide insights and recommendations to clients. I worked closely with cross-functional teams to develop and implement data-driven solutions that improved business processes and decision-making. Conducted data analysis to identify trends and patterns, Developed data visualizations and reports for clients, Collaborated with team members to improve data quality, Presented findings and recommendations to clients.
Customer Care Representative
Wipro
Kolkata
11.2016 - 05.2019
- As a Customer Care Representative at Wipro, India from November 2016 to May 2019, I provided exceptional customer service to clients through various channels such as phone, email and live chat. I was responsible for resolving customer inquiries and complaints in a timely manner, while maintaining a high level of professionalism and empathy. Responsibilities and achievements: Responded to an average of 50+ customer inquiries per day, Maintained a customer satisfaction rating of 95%, Trained new employees on company policies and procedures, Collaborated with cross-functional teams to improve processes and resolve issues, Conducted customer surveys to gather feedback and identify areas for improvement.
- Provided exceptional customer support through various communication channels.
- Resolved customer inquiries using company-specific software tools.
- Collaborated with team members to enhance service delivery and efficiency.
Education
Bachelor of Commerce(B.Com) Hons. -
South City College
India, Kolkata07-2014
High School Diploma -
St.Stephen's School
Kolkata, West Bengal04-2011
Skills
- Microsoft Azure, Service now, Cherwell
- IT Service management, Major Incident response
- Incident management
- Performance optimization
- Technical troubleshooting
- Hardware configuration
- Office 365 administration
- Quality assurance
- Customer support
- Effective communication
Languages
English
Native
Native
Bengali
Proficient (C2)
C2
Accomplishments
"Employee of the Month" In Tata Consultancy Services, "Star Performer Of the Quarter" in Tata Consultancy Services, Hall of Fame
Affiliations
Video Games, Reading,Sports
Timeline
System Engineer
TCS
09.2024 - Current
Remote Desktop Engineer
TCS
06.2023 - 08.2024
Information Analyst
TCS
05.2019 - 07.2023
Customer Care Representative
Wipro
11.2016 - 05.2019
Bachelor of Commerce(B.Com) Hons. -
South City College
High School Diploma -
St.Stephen's School