Senior System Engineer
KAPIL SHRIVAS
L&G Consultancy
Chandigarh,CH
Work Preference
Desired Job Title
Senior Systems EngineerSite Reliability EngineerSenior DevOps EngineerSenior Cloud Infrastructure EngineerSenior Infrastructure Specialist
Location Preference
RemoteOn-Site
Location:
Chandigarh, CHPune, MHBengaluru, KAHyderabad, TG
Open to relocation:
Yes
Important To Me
Work from home optionFlexible work hoursCompany CultureStock Options / Equity / Profit SharingCareer advancementPersonal development programs
9
Years of experience
5
Professional Certification
6
Successfully supported clients across multiple countries
5
Received the Best Performer Award for outstanding performance
Senior System Engineer – at NOC Global Infrastructure with 9+ years of experience supporting global enterprise environments across India, UAE, South Africa, UK, US, and Canada. Deep expertise in 24x7 NOC/GMC operations, infrastructure monitoring, ITSM, and incident/problem management. Proven track record of improving SLA compliance and reducing MTTR by ~50% through alert tuning, automation, and SOP standardization. Experienced in internal and external process auditing, Big 4 audit evidence/artifact management, SOC and IAF auditing, and Disaster Recovery (DR) test execution. Hands-on with Windows/Linux servers, VMware, AWS, Azure, and leading monitoring and ITSM platforms. Recognized with multiple Gold Awards and the StarTeam Award for ITSM & Core Infrastructure excellence. Committed to mentoring and upskilling junior analysts while driving operational efficiency across cross-functional, multi-region teams.
Work History
4 Months
05.2026 - Current
4 Months
Senior System Engineer
L&G Consultancy | Remote
05.2026 - Current
- Collaborating with clients and stakeholders across the UK, South Africa, and UAE as a Senior Engineer, leading infrastructure upscaling initiatives using technology-driven approaches.
- Managing cloud and infrastructure operations alongside Linux (OLVM) and Windows OS environments, ensuring seamless scaling with minimal downtime and 100% availability targets.
- Designing and implementing automated solutions to reduce manual effort and improve operational efficiency across multi-region deployments of Citrix, Xenapp/VDI.
- Serving as a Level 3 Engineer, providing technical guidance and escalation support to Level 1 and Level 2 engineers across cross-functional teams.
- Collaborating with region-specific teams globally to maintain business continuity and service uptime through proactive infrastructure management applying patches on Servers policies of firewall, traffic and access control management.
6 Years 2 Months
03.2020 - 05.2026
6 Years 2 Months
Senior Infrastructure Analyst
Telus Digital | Gurugram
03.2020 - 05.2026
- Led day-to-day NOC Infrastructure operations for global clients closing solving active-directory incidents and Service request.
- Delivered end-to-end production support for Windows/Linux servers, VMware environments, backup infrastructure, and cloud workloads.
- Owned incident, problem, and change management lifecycle, ensuring full SLA compliance for P1–P3 critical incidents.
- Reduced MTTR by ~30% through strategic alert tuning, SOP standardization, and proactive automation using PowerShell and UiPath RPA.
- Conducted Root Cause Analysis (RCA) for major incidents and implemented preventive actions to eliminate repeat occurrences.
- Led internal and external process auditing; captured and maintained business evidence and artifacts for Big 4 audit engagements, ensuring full audit readiness.
- Managed end-to-end SOC and IAF auditing across B2B frameworks, coordinating with internal stakeholders and external auditors.
- Planned, coordinated, and executed Disaster Recovery (DR) tests; documented outcomes, identified gaps, and drove remediation to strengthen resilience.
- Designed Power BI and Google Data Studio dashboards for real-time visibility into availability, SLA performance, and operational metrics.
- Administered ServiceNow and Cherwell (Admin) workflows, queues, templates, and knowledge base content.
- Managed VMware vSphere and Veeam backup infrastructure; developed optimization and automation scripts.
- Acted as shift leader and on-call escalation point; mentored L1/L2 engineers and improved shift handover quality.
- Managed team roster scheduling; served as Subject Matter Expert for NOC/GMC operations and tooling.
- Awards: Gold Awards (2022, 2024, 2025, 2026) | StarTeam Award – ITSM & Core Infrastructure Excellence (2023)
- Collaborated with IT department to develop infrastructure build-out strategy and outline project scope.
1 Year 2 Months
08.2018 - 10.2019
1 Year 2 Months
Technical Support Engineer
Netsmartz LLC | Chandigarh
08.2018 - 10.2019
- Provided L1 NOC support for Windows, Linux, and cloud-hosted servers across enterprise client environments.
- Performed infrastructure monitoring, incident triage, escalation, and documentation.
- Collaborated with L2/L3 teams to diagnose and resolve complex network and server issues.
1 Year 1 Month
07.2017 - 08.2018
1 Year 1 Month
Technical Associate
Tech Mahindra | Chandigarh
07.2017 - 08.2018
- Supported the AT&T BVoIP project in a 24x7 environment, maintaining high SLA compliance standards.
- Managed incident-based ticketing and performed SLA compliance audits across operational shifts.
- Recognized as Most Diligent Resource for exceptional performance and dedication.
- Awards: Most Diligent Resource Award – Exceptional Performance & Dedication | Tech Mahindra
Education
Master of Computer Applications (MCA)
Lovely Professional University | 01.2020
- (Distance)
- GPA: 7.5
Bachelor of Computer Applications (BCA) - Computer Science
Lovely Professional University | 01.2017
- (Regular) | Gold Medalist
- GPA: 8.14
Skills
NOC / GMC Ops: 24x7 Operations
Production Support
On-Call / Shift Leadership
Shift Management
Incident Mgmt: Incident
Problem
Change Management
Root Cause Analysis (RCA)
Certification
- ITIL V4 Foundation Certified — AXELOS (2022)
- Microsoft Certified Professional — Microsoft
- NSE 1 & NSE 2 — Network Security Associate — Fortinet
- IBM Rational Rhapsody Certified — IBM
- Embedded Systems Certified — Alsoft
Projects
Acted as an ad hoc resource during team absences, collaborating with Infrastructure teams including Service Delivery, Exchange, and Security, while independently managing operational responsibilities and work ownership at Telus Digital., Contributed to the ITSM Cherwell project by supporting both frontend and backend integrations, enabling DevOps capabilities within the existing website codebase. Maintained operational excellence with 95% uptime and implemented dynamic changes that supported approximately 60% of new business requirements at Telus Digital., Developed visual aids, explainer videos, and fully coded websites for products and services to support stakeholders and clients. These initiatives improved audit readiness, enhanced future business projections, contributed to an estimated 80% increase in operational efficiency, and supported revenue growth and cost optimization at Telus Digital.
Timeline
Senior System Engineer
L&G Consultancy
05.2026 - CurrentRead more
Senior Infrastructure Analyst
Telus Digital
03.2020 - 05.2026Read more
Technical Support Engineer
Netsmartz LLC
08.2018 - 10.2019Read more
Technical Associate
Tech Mahindra
07.2017 - 08.2018Read more
Lovely Professional University - Master of Computer Applications (MCA),
Read more
Lovely Professional University - Bachelor of Computer Applications (BCA), Computer Science
Read more