JITENDRA PATIL
PUNE
Summary
IT Infrastructure & Network Operations Manager with 15+ years of experience driving mission-critical operations, network monitoring, incident management, and vendor coordination across global environments. Proven expertise in NOC operations, transaction infrastructure, and ITIL-based service delivery. Skilled in collaborating with cross-functional teams and vendors (AT&T, Orange, Tata, BT) to ensure high availability, stability, and performance of complex enterprise systems.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Network Engineer OCC
MASTERCARD
11.2021 - Current
- Manage debit and network operations, ensuring stability of Single and Dual Message infrastructure.
- Collaborate with DAS team on BAU activities: new Debit Proc Sign-ons, NICS changes, customer updates.
- Monitor transactions using Splunk and OmniBus; create and escalate incidents as per SLA.
- Coordinate with high-profile clients (e.g., Bank of America, VISA, JP Morgan Chase, Fiserv) during critical incidents.
- Perform network routing changes at MIP and Tandem levels; assist DAS on MDS nodes.
- Execute Cisco router configurations and troubleshooting with the Global Network Operations (GNO) team.
- Raise RFCs and manage vendor collaboration (AT&T, Orange, BT, Level3, TATA).
Network Engineer (Client: Ernst & Young)
MICROLAND
09.2020 - 11.2020
- Managed Citrix NetScaler Load Balancer configurations (Add/Remove/Modify).
- Performed DNS changes (A, CNAME, PTR records) and participated in DNS cutovers.
Network Analyst II
HALLIBURTON ENERGY SERVICES
05.2016 - 03.2020
- Monitored 40,000+ network devices globally, ensuring high availability.
- Troubleshot Cisco IP phones, Call Manager configurations, and network alerts.
- Raised and tracked RFCs via HPSM, coordinating resolutions with ISPs and vendors.
Network Coordinator (JIO Project)
SYSNET TECHNOLOGIES
08.2015 - 02.2016
- Coordinated WAN/LAN troubleshooting with field engineers across nationwide JIO centers.
- Supported escalation handling and incident resolution within SLA timelines.
NOC L1 Engineer
HCL TECHNOLOGIES / HCL COMNET
01.2010 - 04.2015
- Installed and maintained Cisco routers (3600, 1900, 1800) and switches (2960, 2950).
- Provided remote troubleshooting support and coordinated with ISPs for network issues.
- Executed site migrations, user training, and post-migration support.
- Supported large-scale banking & government projects (UCO Bank, MP-CCTNS, Ordnance Factory).
Education
Bachelor of Computer Applications - BCA
Skills
- NOC Operations: 24x7 monitoring, incident management, escalation handling, SLA adherence
- Network Monitoring: Cisco routers/switches, MIPs, mainframes, applications
- Transaction Infrastructure: Single & Dual Message (Mastercard, DAS, AuthPS, CTS, CSP)
- Incident & Change Management: ITIL processes, BMC Remedy, OmniBus, Splunk, HPSM
- Vendor Management: Global coordination (AT&T, Orange, BT, CenturyLink, TATA)
- Networking Technologies: MPLS, BGP, LAN/WAN, DNS, Citrix NetScaler, Cisco Voice/IP
- Tools & Platforms: Splunk, OmniBus, Remedy, Uplinx, Azure, Cisco Call Manager
- Protocols & Systems: BGP, MPLS, DNS, Load Balancers, Cisco IOS
- Quality of service management
- Vendor relationship management
- ITIL framework
- Traffic engineering techniques
- LAN configuration management
- Network troubleshooting expertise
Accomplishments
- Received Service Appreciation Letter from Union Bank of India.
- Recognized for Best FM Support by HCL Comnet (UBI Project).
- Led/support key projects: UBI Core Banking, MP-CCTNS, Defence Infra, ICICI & UCO Bank.
- Maintained high customer satisfaction and stakeholder engagement across roles.
Certification
- CCNA 200-301 Certified (2020)
- Microsoft Azure Administrator – AZ-104
- ITIL v4 Foundation Certified
LANGUAGE
English & Hindi
Timeline
Senior Network Engineer OCC
MASTERCARD
11.2021 - Current
Network Engineer (Client: Ernst & Young)
MICROLAND
09.2020 - 11.2020
Network Analyst II
HALLIBURTON ENERGY SERVICES
05.2016 - 03.2020
Network Coordinator (JIO Project)
SYSNET TECHNOLOGIES
08.2015 - 02.2016
NOC L1 Engineer
HCL TECHNOLOGIES / HCL COMNET
01.2010 - 04.2015
Bachelor of Computer Applications - BCA
Similar Profiles
Harshitha TataHarshitha Tata
Business Analyst at MastercardBusiness Analyst at Mastercard
Susan VinsonSusan Vinson
Customer Relationship Management Specialist at MasterCardCustomer Relationship Management Specialist at MasterCard
Sydney BechtelSydney Bechtel
Americas Sales Analyst at MastercardAmericas Sales Analyst at Mastercard
Rafal TrepkaRafal Trepka
VP, Customer Solutions, Central Asia & Caucasus at MastercardVP, Customer Solutions, Central Asia & Caucasus at Mastercard
Siddhesh RandhirSiddhesh Randhir
Associate Business Analyst at Sandvik CoromantAssociate Business Analyst at Sandvik Coromant