Suhas Mahadik

Managing NOC Operations as a Lead for the past 2 years, specializing in monitoring, incident management, and production support across multi-customer environments.

Core Responsibilities-

• Support Cloud Billing Solutions and Managed Services for global telecom customers
• Lead 24x7 monitoring of applications and infrastructure across multi-customer environments
• Manage and mentor a team handling alerts via Grafana, Zabbix, Prometheus, and Nagios/Thruk
• Own incident lifecycle: detection, triage, escalation, resolution, and closure
• Handle P1/P2 incidents with effective stakeholder communication and bridge calls
• Ensure SLA compliance and end-to-end ticket management in JIRA Service Management
• Coordinate with L2/L3, Infra, and customer teams for faster issue resolution
• Drive proactive monitoring using SOPs, playbooks, and automation initiatives
• Perform alert tuning and reduce noise to improve monitoring efficiency
• Ensure high system availability, stability, and minimal service downtime
• Analyze logs and system behavior to identify root causes and prevent recurrence
• Track KPIs, incident trends, and publish operational reports (weekly/monthly)
• Plan shift schedules, manage resources, and ensure smooth shift transitions
• Support onboarding of new customers, services, and monitoring tools
• Improve monitoring coverage and close observability gaps
• Lead process improvements and NOC transformation initiatives
• Maintain documentation, runbooks, and knowledge base for operational readiness
• Participate in audits, compliance checks, and service reviews
• Writing shell scripting and setting up Monitoring for all new customers or products.
• Handling of hotline calls and engage level two teams.
• Health check of the system, disk space check, SNMP Alerts, Logs, Event Records, and CDR.
• Discussion with Level2 teams to ensure a solution for frequent alarms, and preparing safe alarm list to ignore.
• Prepare list of common issues or most reported issues and present to management.

Core Responsibilities-

• Managed and providing support on multiple Network Applications like HP TEMIP ,NPS,Network Node Management Interface(NNMI),Jio-Fault Management System(FMS),Jio Utility Performance Monitoring System.
• Managed end-to-end NOC operations for alarm monitoring through applications in multiple telecom domains such as utility, MPLS, LMSR, and FTTH.
• Managed user accounts and access permissions for applications.
• Providing support on OSS component like Fault Management
• Monitoring disks, system processes, memory, Network management of application servers
• Planned Activity support & Analysis of pre & Post activity logs