V V V SATYA NAVEEN

Dedicated and adaptable ServiceNow Developer and Administrator with 3 years of experience in managing and customizing ServiceNow applications to meet business needs. Adept at problem solving, driving process improvements, and ensuring compliance with industry standards. Passionate about delivering high quality solutions and consistently improving platform performance. Motivated to leverage my experience and continue evolving as I seek new opportunities for growth, contributing to innovate IT solutions in a collaborative environment.

+91, 9515439125

Controlling of 75KVA generator using IOT Kit, Designed and Implemented an IOT powered system to convert a manual 75kVA generator into a fully automated system, reducing manpower dependency and operational delays. Developed a real-time monitoring and control mechanisms for the generator, enhancing efficiency, reliability, and response time, successfully completing the project ahead of schedule.

• ServiceNow Course - Completed an in-depth 3-month training program from Gowtham Learning academy.
• Organized EKATHRA Tech fest event in Ideal Institute of Technology, Kakinada.

• Tata Consultancy Services, Hyderabad, System engineer, 02/01/22, Present, Developed and customized ServiceNow applications, ITSM Modules, workflows and UI components to enhance platform capabilities., Monitored and resolved critical and warning alerts using DXIM, IGNIO, and ServiceNow, ensuring quick remediation of server related issues. Implemented automated alert suppression, event correlation mechanisms in DXIM and IGNIO, optimizing system performance and reducing manual intervention., Developed custom workflows, catalog items and record producers to streamline service request management, reducing resolution time and improving user experience., Engineered Business rules, Client Scripts, UI Actions, UI policies and script includes to customize ServiceNow functionalities as per IT operations and business needs., Defined users, groups and roles and Access Control lists (ACLs) to enforce role-based access control (RBAC) ensuring data security and compliance., Created import sets, transform maps, and automated dashboards, for bulk data uploads, enabling data integrity and accuracy. Created and optimized workflows using workflow editor, including SLAs schedule jobs and triggers., Configured email notifications, inbound actions, reports and dashboards, and homepages for effective communication and insights., Engaged with Clients, IT managers and cross-functional teams to gather requirements, propose solutions, and drive ServiceNow customizations and ITSM improvements. Ensured ITIL-compliant implementation of Incident, Change, problem and knowledge management enhancing IT service delivery and process efficiency.
• Avineon India Private Limited, GIS Associate, 12/01/20, 01/31/22, Analyzed and processed spatial data for HERE MAPS, ensuring high accuracy digital mapping by updating road networks, landmarks, and point of interests using GIS tools and satellite imagery., Generated and maintained reports on amp updates, highlighting changes for project tracking and client reporting.