Cross-trained in multiple legal operation verticals, including ISRN, garnishments, TROs, liens, levies, and releases.
Maintained productivity of 170%.
Trained the team on lean levies and releases.
Conducted audits of case queues, and provided structured feedback.
Actioned 2,000+ risk mail cases and handled cataloging, along with the bulk closure of 100+ cases per week during the time of backlog.
Appointed DRI for handling incident #ir-modest-resolute by stakeholders, for coordinating legal responses.
DRI for Cerberus.
Supported for enterprises JIRA for edge cases.
Trained in Solbook modifications.
Mentored new hires for levies.
Intern
Northeast Live/ News
Guwahati
05.2023 - 06.2023
Developed engaging scripts for voice-over narration, ensuring delivery.
Conducted thorough research to gather accurate information for script creation.
Tailored scripts to align with project requirements and audience expectations.
Facilitated mock-anchoring sessions by editing video content.
Produced fast-paced news packages for 7pm news run .
Coordinated with multiple teams to compile breaking news highlights.
Education
Bachelor of Arts - Economics, Media Studies, Political Science (Vocational Course)
CHRIST UNIVERSITY BANNERGHATTA
Bangalore
09.2025
Skills
Critical thinking
Legal and compliance resolution
Root cause analysis
SOPs and documentation
Process improvement
Workflow automation
Data analysis and reporting
High-priority case handling
Training
Problem solving
Projects
AI platform contact list - Reducing preventable errors by 35%, and streamlining communications by creating AI automation for the platform contact list
ISRN info collector - Automated the ISRN data collection process using Hubble and AI, reducing average handling time by 66%, and saving approximately 13 hours per month
Project Udaan - Collaborated with engineering to build an automated tool for special vendor payments, streamlining invoice approvals, and Oracle integration
Roles and Responsibilities
DRI for SDC Lens communications and promotion
LOB Stripe India Expo
Hosted the Stripe India Career Fair
DRI for Community Engagement Pillar, building collaboration, and team cohesion
DRI for LLR JIRAs
Accomplishments
SDC Excellence Award
Timeline
Legal Operations Associate
Stripe
07.2024 - Current
Intern
Northeast Live/ News
05.2023 - 06.2023
Bachelor of Arts - Economics, Media Studies, Political Science (Vocational Course)