Aashish Lall

• Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
• Reviewed order terms and conditions with customers to comply with company policy.
• Expedited the order fulfillment process by coordinating effectively with shipping departments and carriers.
• Sent emails to communicate order status and informed customers of back-orders or shipping delays.
• Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
• Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
• Minimized discrepancies in invoicing by closely reviewing all documentation before submission to customers or vendors.
• Collaborated with finance teams for timely payment processing and accurate financial reporting.
• Consistently exceeded departmental goals for on-time order delivery by efficiently managing workload and prioritizing tasks.
• Enhanced order processing efficiency by streamlining workflows and implementing best practices.
• Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
• Collaborated with cross-functional teams in resolving order-related issues, ensuring a seamless customer experience.
• Improved inventory management through accurate tracking of product availability and timely order fulfillment.
• Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
• Ensured compliance with regulatory requirements through diligent record-keeping and adherence to established protocols.
• Fielded [Number] incoming calls daily and addressed order questions and concerns to serve customer needs.
• Streamlined communication with suppliers for improved lead times and prompt order completion.
• Monitored and tracked inventory to achieve prompt order fulfillment.
• Examined orders to confirm accuracy, completeness and adherence to customer requirements.
• Adhered to legal regulations to run compliant operations.
• Provided regular updates to customers regarding orders to maintain transparency and customer trust.
• Assisted customers by providing tracking information and resolving shipping or merchandise issues.
• Liaised with suppliers and vendors for prompt delivery of orders.
• Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
• Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
• Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
• Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
• Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
• Processed and handled customer complaints, answering questions, and providing alternative solutions.
• Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
• Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
• Input order information into system and updated customer accounts to document and track customer orders.
• Generated invoices and shipping labels to properly bill and ship customer orders.
• Processed customer orders in line with established policies and procedures.
• Communicated with customers to address order inquiries, changes and cancellations.
• Updated company tracking system with latest information.

• Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
• Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
• Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
• Analyzed customer data to identify trends and opportunities for improving customer satisfaction levels.
• Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
• Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
• Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
• Reduced call wait times by implementing effective time management techniques within the team.
• Maintained up-to-date knowledge of product and service changes.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Educated customers about billing, payment processing and support policies and procedures.
• Identified and resolved discrepancies and errors in customer accounts.

A customer service role coupled with rendering technical support as well as pitching for sales for varied software and website requirements from customers

The job role involved

• Leveraging strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards and marketing strategies
• Developing customized proposals to address specific client needs
• Handling customer complaints and providing best fit resolutions
• Negotiating prices, terms of sales and service agreements.

The British Council is a key partner in TESS-India and will provide services in the content areas of the project, such as the English language, in addition to administrative, financial, operational, and logistical support.

My role involved to successfully manage various projects undertaken

CURE International India Trust (CURE India) began its mission in April 2009 with a resolute objective: to eradicate disability from clubfoot across India.

My role involved the maintenance of 8 Clubfoot clinics within the state along with Resource Mobilization and Awareness management