Aashlesh Bhat
Bangalore
Summary
Results-driven banking professional with 4.5 years of experience in retail banking. Track record includes excellence in customer service, efficient loan settlements, and managing significant financial transactions. Proficient in fostering client relationships and ensuring accuracy in high-pressure environments. Focused on delivering exceptional service and driving business growth.
Overview
5
5
years of professional experience
Work History
Senior Associate
Commonwealth bank of Australia
Bengaluru
01.2023 - 04.2025
- Processed discharge settlement payments with high accuracy standards.
- Managed urgent fund disbursals and escalations to meet customer needs promptly.
- Executed closure requests for customer home loan accounts upon payout.
- Contributed to workflow testing and implementation, improving payment processing efficiency.
- Prepared control reports to verify transaction accuracy.
- Suggested process improvements to enhance overall efficiency.
Senior Banking Operational Analyst
ANZ
08.2020 - 12.2022
- Facilitated settlement bookings for Australian small businesses, retailers, and home loan refinancings.
- Guaranteed timely processing of both paper and electronic settlements.
- Liaised with cross-functional teams across hubs to streamline communication and ensure settlements are completed as scheduled.
- Oversaw key performance indicators to establish clear expectations.
- Handled customer escalations and complaints effectively.
- Handles outbound calls with a focus on resolving customer issues promptly.
Education
MBA -
Indiana University Of Pennsylvania
01.2021
Skills
- Payment processing and settlement booking
- Cross-functional collaboration
- Customer relationship management
- Effective communication
- Escalation management and attention to detail
Accomplishments
- Awarded 'Star Performer' for outstanding performance.
- Received 'Spot Award' for being the top performer for several months in ANZ.
- Received appreciations from Front Line, Brokers, and Mobile lenders for timely settlement booking.
- Completed training sessions on B-OAR - Baton of Ownership Accountability and Responsibility and 'Influence to Win' at ANZ.
- Consistently met required productivity targets daily.
- Awarded 'Star Performer' in CBA for multiple months.
- Awarded 'Quarterly Performer' and 'Extra Miler'.
- Awarded 'Guinness RO Records' for exceeding targets.
- Awarded 'Catch of the Day' awards for identifying risk factors within the process.
- Active member of the Operational Excellence Squad
- Cross-skilled in Home loan closures and awarded 'Guinness RO Record' for meeting the target within business hours.
- Part of developing a tool, 'D-Gen', is continuous testing, providing ideas to save manual intervention, and enabling a smooth workflow
Timeline
Senior Associate
Commonwealth bank of Australia
01.2023 - 04.2025
Senior Banking Operational Analyst
ANZ
08.2020 - 12.2022
MBA -
Indiana University Of Pennsylvania
Similar Profiles
Netali AgrawalNetali Agrawal
AVP – Data Science Manager at Commonwealth Bank of AustraliaAVP – Data Science Manager at Commonwealth Bank of Australia
Shelly LinShelly Lin
Manager Risk & Control Advisory and Delivery at Commonwealth Bank of AustraliaManager Risk & Control Advisory and Delivery at Commonwealth Bank of Australia
AravindaBabu MSAravindaBabu MS
Technical Consultant at Client : Commonwealth Bank of AustraliaTechnical Consultant at Client : Commonwealth Bank of Australia