Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic
Aashri Bohra

Aashri Bohra

Master In Arts ( Industrial Economics )
Mumbai

Summary

I’m a team-oriented professional with strong experience in the BFSI industry. I enjoy working with others to create a positive and supportive work environment. I’m good at building relationships with clients and coworkers, even in fast-moving and challenging situations. I focus on delivering high-quality work, improving processes, and keeping customers happy. I bring energy, clear communication, and a strong drive to help businesses grow and succeed.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Home Loan Quality Manager

SBI Securities Ltd
06.2022 - Current


  • Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
  • Worked well in a team setting, providing support and guidance.
  • Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Excellent communication skills, both verbal and written.


Resident Representative

HDFC Securities
07.2021 - 10.2021
  • Client Servicing.
  • Building customer relationship & educating them about various investment projects.
  • Guiding clients on third party products.

Residential Customer Service Representative

Bazaari Global Finance Ltd
04.2020 - 06.2021
  • Maintained up-to-date knowledge of products and services, enabling accurate information dissemination to customers.
  • Handled complex customer complaints, working towards mutually beneficial resolutions while maintaining professionalism.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Customer Executive Officer

SBI Mutual Fund
09.2008 - 02.2013
  • Enhanced brand reputation through consistent delivery of outstanding service and commitment to excellence in all interactions with customers.
  • Organized promotional events and interacted with community to increase sales volume.
  • Collaborated with cross-functional teams to develop strategies that enhanced the overall customer experience.
  • Implemented innovative approaches to problem-solving, resulting in an increase in positive feedback from customers.
  • Managed a team of dedicated professionals, mentoring them to achieve their full potential as customer service representatives.

Home Loan Manager

SBI Securities
06.2022 - Current

Education

Master of Arts - Industrial Economics

Jai Narain Vyas University
Jodhpur, India
04.2001 -

P.G.D. in Human Resource Management -

Jai Narain Vyas University
Jodhpur
04.2001 -

P.G.D. in International Business & Finance -

Jai Narain Vyas University
Jodhpur, India
04.2001 -

Bachelor of Arts - English, Literature, Economics & Psychology

Jai Narain Vyas University
Jodhpur, India
04.2001 -

HSC -

St. Patrick's
Jodhpur, India
04.2001 -

SSC -

St Patrick's
Jodhpur, India
04.2001 -

Skills

  • Good at managing documents
  • Strong communication skills
  • Work well with others in a team
  • Build good relationships with people
  • Focused on keeping customers happy
  • Help teams work better together
  • Positive and friendly attitude

Accomplishments

  • Received Special Recognition Award for Outstanding Performance and Commitment to Excellence in FY 2022-23,2023-24 and 2024-25

Certification

NISM-Series –V-A-Mutual Fund Distributors Certification

Interests

Cooking & Making Chocolates

Listening Music

Timeline

Home Loan Quality Manager

SBI Securities Ltd
06.2022 - Current

Home Loan Manager

SBI Securities
06.2022 - Current

Resident Representative

HDFC Securities
07.2021 - 10.2021

Residential Customer Service Representative

Bazaari Global Finance Ltd
04.2020 - 06.2021

Customer Executive Officer

SBI Mutual Fund
09.2008 - 02.2013

Master of Arts - Industrial Economics

Jai Narain Vyas University
04.2001 -

P.G.D. in Human Resource Management -

Jai Narain Vyas University
04.2001 -

P.G.D. in International Business & Finance -

Jai Narain Vyas University
04.2001 -

Bachelor of Arts - English, Literature, Economics & Psychology

Jai Narain Vyas University
04.2001 -

HSC -

St. Patrick's
04.2001 -

SSC -

St Patrick's
04.2001 -

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Aashri BohraMaster In Arts ( Industrial Economics )