Aasim Shaikh
IT Engineer
Thane
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
IT Support Engineer
Appli Tech Information System
Mumbai
05.2023 - Current
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Delivered end-user training on new technologies, increasing adoption rates among employees.
- Established strong relationships with vendors, negotiating contracts for cost-effective hardware and software solutions.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
IT Support Engineer
I-Sha Infosys
Mumbai
07.2020 - 04.2023
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Established strong relationships with vendors, negotiating contracts for cost-effective hardware and software solutions.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor of Management Studies - Finance
Shri L P Raval College Of Education & Research
Thane, India 08.2020 - 05.2023
No Degree - Computer Hardware & Networking.
Ideal Institute of Education Studies
Thane 07.2020 - 06.2021
Skills
Wireless Networking
Hardware diagnostics
Server Management
Software Installation
Network Security
System Administration
Help Desk Support
Network Troubleshooting
User credential management
Technical Support
TCP/IP
Network configuration
I like to do research & development in computer hardware, software, and Gadgets. Playing Games.
I love spending my spare time reading comic books and researching various topics, as well as having a passion for playing online video games and tournaments.
Timeline
IT Support Engineer
Appli Tech Information System
05.2023 - Current
Bachelor of Management Studies - Finance
Shri L P Raval College Of Education & Research
08.2020 - 05.2023
IT Support Engineer
I-Sha Infosys
07.2020 - 04.2023
No Degree - Computer Hardware & Networking.
Ideal Institute of Education Studies
07.2020 - 06.2021
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