Aastha Mitra
Work Force Management
New Delhi
Summary
Dynamic Workforce Management Associate with a proven track record at Concentrix Daksh Services Pvt. Ltd. Expert in SLA optimization and proficient in NICE IEX and Genesys. Achieved enhanced client's satisfaction through tailored scheduling strategies to meet the business requirement while streamlining interdepartmental communication. Adept at data analysis to drive continuous improvement in scheduling processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate- Planning & Scheduling (WFM)
Concentrix Daksh Services Pvt. Ltd
05.2019 - Current
- Implemented best practices in schedule management to minimize disruptions caused by unplanned absences or emergency situations.
- Maximized employee satisfaction by considering individual preferences when developing weekly shift rotations and time off requests within operational guidelines.
- Optimized scheduling processes by analyzing data and identifying areas for improvement.
- Streamlined communication between departments by creating a centralized scheduling system.
- Optimized resource allocation for staff members by monitoring workload and adjusting schedules accordingly.
Education
Bachelor of Arts - Arts
Delhi University
New Delhi, India06-2019
Skills
- Experienced with NICE IEX and Genesys
- SLA Optimization Techniques
- Proficient in Scheduling
- Effective Scheduling Strategies
Certification
- Best Performer as Real Time Analyst - Q1-2023
- Best Performer as Scheduling Associate - Q3 -2024
Accomplishments
- Documented and resolved by changing in scheduling which led to to meet the Service Level Target.
- Achieved Breaks Management by introducing NICE IEX WFM for effective availability in peak intervals.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balancePersonal development programsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveCompany CultureHealthcare benefitsQuote
Watch your thoughts, they turn into words. Watch your words, they turn into actions. Watch your actions, they turn into habits. Watch your habits, they turn into character. Watch your character, it turns into your destiny.’ It all begins with a thought.
Gaur Gopal Das
Languages
English
Intermediate (B1)
Punjabi
Advanced (C1)
Interests
Travelling
Timeline
Associate- Planning & Scheduling (WFM)
Concentrix Daksh Services Pvt. Ltd
05.2019 - Current
Bachelor of Arts - Arts
Delhi University
Similar Profiles
Abhijeet ChakrabortyAbhijeet Chakraborty
Trainer, Chatbot, Trust and Safety (Gemini AI) at Concentrix Daksh Services Pvt. Ltd.Trainer, Chatbot, Trust and Safety (Gemini AI) at Concentrix Daksh Services Pvt. Ltd.
Adesh JadhavAdesh Jadhav
Technical Support Associate at Concentrix Daksh Services Pvt LtdTechnical Support Associate at Concentrix Daksh Services Pvt Ltd
Ramakrishna YagantiRamakrishna Yaganti
Assistant Manager- Training and Quality at Concentrix Daksh Services Pvt LTDAssistant Manager- Training and Quality at Concentrix Daksh Services Pvt LTD