Aastha Yadav
Client Servicing & Operations
Mumbai,MH
Summary
Proven track record in enhancing operational efficiency and sales performance. Expert in operations management and cross-functional team coordination, I excel in transforming strategies into measurable outcomes, boosting customer satisfaction, and surpassing sales targets through effective communication and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
1
1
Language
Work History
Senior Executive - Sales Operations
Fanatic Sports
04.2024 - Current
- Streamlined operations for increased efficiency by identifying new business prospects in sales processes.
- Streamlined operations to maximize business efficiency and profits.
Customer Operations Specialist
Papaya Global
01.2023 - 06.2023
- Transformed strategy into standard practice with measurable KPIs.
- Enhanced customer satisfaction by efficiently resolving issues and addressing concerns.
Senior Business Associate - Client Servicing
Crimson Interactive Ltd
03.2021 - 11.2022
- Implemented continuous improvement initiatives to optimize internal processes, boosting overall organizational efficiency.
- Collaborated cross-functionally with various departments for seamless project execution, ensuring alignment with corporate goals.
Executive- Concierge
Whitehat Jr
07.2020 - 01.2021
- Delivered exceptional customer service, resulting in numerous positive reviews.
- Served as a liaison between clients and the organization, facilitating open communication channels regarding feedback or concerns.
Venue Sales Associate
BookEventz.com
01.2020 - 06.2020
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
PG Diploma - Sports Management
International Institute of Sports Management
Mumbai07.2024
BBA - Tourism And Travel Management
Amity University
Mumbai07.2020
High School Diploma -
Senior Secondary School, Sector - 4
Bhilai06.2016
Skills
Operations Management
Cross-functional Team Coordination
Business Development
Problem-solving abilities
Time Management
Work Planning and Prioritization
Effective Communication
Customer Relationship Management
Certification
Amadeus
Timeline
Senior Executive - Sales Operations
Fanatic Sports
04.2024 - Current
Customer Operations Specialist
Papaya Global
01.2023 - 06.2023
Senior Business Associate - Client Servicing
Crimson Interactive Ltd
03.2021 - 11.2022
Executive- Concierge
Whitehat Jr
07.2020 - 01.2021
Venue Sales Associate
BookEventz.com
01.2020 - 06.2020
Amadeus
08-2018
PG Diploma - Sports Management
International Institute of Sports Management
BBA - Tourism And Travel Management
Amity University
High School Diploma -
Senior Secondary School, Sector - 4
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