Summary
Overview
Work History
Education
Skills
Summer Internship
Timeline
Generic
Aayoush Gupta

Aayoush Gupta

Program Manager
Bangalore

Summary

  • Currently managing the Sellers Partner Support and Workforce Management at Amazon
  • 25 months of experience in the IT industry providing operational support to the EU & UK
  • Experience in leading projects, managing stakeholders and other product-related functionalities
  • Ability to work with cross-functional teams and facilitating business operations
  • Leadership skills (Vice-President at Octaves, IIM Udaipur | Mentoring and managing new onboarded resources)

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work History

Program Manager

Amazon
Bengaluru
05.2022 - Current
  • Ensured timely resolution of issues for the Seller Partner Support for NA region
  • Worked with Real Time Analysts to ensure associates availability on the operation floor
  • Collaborated with business leadership to set SLAs based on business needs, resource capacity and risk exposure
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives

Systems Engineer

Infosys Limited
Bangalore
05.2018 - 06.2020
  • Developed cloud-based functional features & enhancements along with maintenance & operational support
  • Coordinated with the product delivery team to get essential updates & analyzed its impact on the business
  • Collaborated with all the relevant internal teams to provide smooth and continuous operational support
  • Lead the product upgrade processes, facilitated operation process, identified and reduced bottlenecks
  • Designed daily performance reports sent to stakeholders with summarized improvement and current status
  • Organized meetings to communicate the critical and necessary updates to all the stakeholders involved
  • Acted as the liaison between the functional teams in the project to facilitate and expedite problem-solving
  • Provided technical inputs for the process which evaluated the support scope expansion to other locations
  • Conducted knowledge transfer sessions and mentored new team members to expedite the on-boarding

Education

MBA - General Management

Indian Institute of Management
Udaipur
06.2020 - 04.2022

B. Tech - Manufacturing Technology

JSS Academy of Technical Education
Noida
04.2013 - 06.2017

Skills

Project Management

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Summer Internship

Program Management Intern, AuthBridge

  • Implemented SOPs & templates reduced TAT for approvals, information sharing and performance monitoring
  • Streamlined and standardized approval, monitoring, data reporting processes through SOPs and templates
  • Designed and formulated the BFSI dashboard for monitoring key metrics and promote information sharing
  • Identified the key performance indicators for the effective salesforce monitoring and setting sales target

Timeline

Program Manager

Amazon
05.2022 - Current

MBA - General Management

Indian Institute of Management
06.2020 - 04.2022

Systems Engineer

Infosys Limited
05.2018 - 06.2020

B. Tech - Manufacturing Technology

JSS Academy of Technical Education
04.2013 - 06.2017

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Aayoush GuptaProgram Manager