Aayoush Gupta
Program Manager
Bangalore
Summary
- Currently managing the Sellers Partner Support and Workforce Management at Amazon
- 25 months of experience in the IT industry providing operational support to the EU & UK
- Experience in leading projects, managing stakeholders and other product-related functionalities
- Ability to work with cross-functional teams and facilitating business operations
- Leadership skills (Vice-President at Octaves, IIM Udaipur | Mentoring and managing new onboarded resources)
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Program Manager
Amazon
Bengaluru
05.2022 - Current
- Ensured timely resolution of issues for the Seller Partner Support for NA region
- Worked with Real Time Analysts to ensure associates availability on the operation floor
- Collaborated with business leadership to set SLAs based on business needs, resource capacity and risk exposure
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives
Systems Engineer
Infosys Limited
Bangalore
05.2018 - 06.2020
- Developed cloud-based functional features & enhancements along with maintenance & operational support
- Coordinated with the product delivery team to get essential updates & analyzed its impact on the business
- Collaborated with all the relevant internal teams to provide smooth and continuous operational support
- Lead the product upgrade processes, facilitated operation process, identified and reduced bottlenecks
- Designed daily performance reports sent to stakeholders with summarized improvement and current status
- Organized meetings to communicate the critical and necessary updates to all the stakeholders involved
- Acted as the liaison between the functional teams in the project to facilitate and expedite problem-solving
- Provided technical inputs for the process which evaluated the support scope expansion to other locations
- Conducted knowledge transfer sessions and mentored new team members to expedite the on-boarding
Education
MBA - General Management
Indian Institute of Management
Udaipur 06.2020 - 04.2022
B. Tech - Manufacturing Technology
JSS Academy of Technical Education
Noida 04.2013 - 06.2017
Skills
Project Management
Team Leadership and Direction
Documentation Proficiency
Performance Monitoring
Vendor Management
Summer Internship
Program Management Intern, AuthBridge
- Implemented SOPs & templates reduced TAT for approvals, information sharing and performance monitoring
- Streamlined and standardized approval, monitoring, data reporting processes through SOPs and templates
- Designed and formulated the BFSI dashboard for monitoring key metrics and promote information sharing
- Identified the key performance indicators for the effective salesforce monitoring and setting sales target
Timeline
Program Manager
Amazon
05.2022 - Current
MBA - General Management
Indian Institute of Management
06.2020 - 04.2022
Systems Engineer
Infosys Limited
05.2018 - 06.2020
B. Tech - Manufacturing Technology
JSS Academy of Technical Education
04.2013 - 06.2017